Scoped GlideEmailOutbound has no send or save method

[jakejeon]

I checked multiple times, but I can’t find any send or save method in the Scoped GlideEmailOutbound API.

Am I misunderstanding something, or is this a limitation of the API itself?

var mail = new GlideEmailOutbound();

mail.setSubject("Subject");

mail.setReplyTo("me@example.com");

mail.setBody("Body");

mail.send();

When I run this, I get the following error:

Cannot find function send in object com.glide.notification.outbound.ScopedEmailOutbound

The same error occurs when I try mail.save().

Based on the API definition, GlideEmailOutbound only provides methods such as:

• setSubject()
• setBody()
• setReplyTo()
• addAddress()

but no method to actually send or save the email.

Server Scoped API | ServiceNow Developers

[Kieran Anson · Accepted solution]

GlideEmailOutbound is not intended as a standalone API for sending emails, it's an API used as part of mail scripts for amending the data as part of a notification record. You can't call GlideEmailOutbound within another scripting area of the platform to generate an email. Instead, you should fire an event and create a notification record that triggers from that event.