ServiceNow Prod-to-Test Clone Process, Clone Exclusions, and Best Practices

[bondita1]

Hi Everyone,

I would like to understand the standard process for cloning data from a Production instance to a Test instance in ServiceNow.

Could someone please explain:

1. The end-to-end clone process and the steps involved.
2. The prerequisites and approvals typically required before initiating a clone.
3. How to configure Clone Exclusions and Data Preservers.
4. Which tables are commonly excluded from cloning and why.
5. Best practices for handling sensitive or personal data during and after the clone process.
6. Any post-clone activities that should be performed.

Any examples, documentation, or practical recommendations would be greatly appreciated.

Thank you 🙂

[Ankur Bawiskar]

@bondita1 

check below

Post-Cloning Checklist 

Clone Basics 

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