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shadow xpath in DOM using java selenium?

ReshiN
Mega Explorer

‎08-20-2025 07:14 AM

I'm developing an Automation script for the service now application, I'm having the admin access but unable to write the automation codes. I'm unable to find the locators in the Service Now DOM as they are shadow content.  I'm using Java -Selenium for developing the scripts. Can any one help me on that.

 

Thanks 

Reshi N

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Rafael Batistot
Kilo Patron

‎08-20-2025 09:44 AM

Hi @ReshiN 

May you try to change to UI15 version.

Is an old version of ServiceNow that no use shadow content

https://www.youtube.com/watch?v=QzUzmsZxAtQ

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How To Switch To Older Interfaces (UI16 & UI15) | ServiceNow System Admin Fundamentals
How To Switch To Older Interfaces (UI16 & UI15) | ServiceNow System Admin Fundamentals
youtube.com/watch?v=QzUzmsZxAtQ
This video provides an overview of how to turn off Next Experience and switch to UI16 and UI15 on ServiceNow. 🎓 Start learning ServiceNow today: 👉 Master ServiceNow Admin & Development from basic to pro: https://trk.udemy.com/Gb0EKn 👉 Advanced ITSM with ServiceNow: Optimizing IT Operations: ...
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