shadow xpath in DOM using java selenium?

ReshiN · ‎08-20-2025

I'm developing an Automation script for the service now application, I'm having the admin access but unable to write the automation codes. I'm unable to find the locators in the Service Now DOM as they are shadow content. I'm using Java -Selenium for developing the scripts. Can any one help me on that.

Thanks

Reshi N

Rafael Batistot · ‎08-20-2025

Hi @ReshiN

May you try to change to UI15 version.

Is an old version of ServiceNow that no use shadow content

https://www.youtube.com/watch?v=QzUzmsZxAtQ

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.