Varible set is not visible in portal

chandann06
Tera Contributor

2 hours ago

in the catalog item if i try then it is working fine, but if i open same catalog item in the Service Portal then  variable set is not visible 

there is no client script or UI policy on that variable set 

but still i am unable to see the variable set in the portal 

0 Helpfuls
  • 80 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @chandann06 

 

Any screenshot of portal and backend mapping of variable set to item.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Tanushree Maiti
Kilo Patron

2 hours ago

Hi @chandann06 ,

 

1. Ensure for your catalog, variables that are inside variable set - has  Visible on Guides set to True

2. Ensure variable names are not the same as the variable set names

3. Variable sets containing 'Container Start', 'Container Split', or 'Container End' often fail to render in Service Portal. Make sure it is not there in your case

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls