How You Can Use Instance Observer to Triage and Diagnose Incidents

[Harsha Neerchal]

Before you keep reading, if you're still new to Instance Observer - make sure to check out our post HERE on Getting Started with Instance Observer.

When something isn't running right on your instance - whether it's an issue that's widespread, or limited to a few users, there's nothing more frustrating than not being able to get to the bottom of it.

We built Instance Observer to be your guide in these situations. When you've got an incident you're trying to sort out, Instance Observer can help you:

1️⃣ Fix the issue yourself

2️⃣ Get the right metadata to include in your Now Support case to get it resolved faster

So how does Instance Observer actually help you do this? There's two ways:

📸 You get a snapshot of what's happening in your instance right now

🤔 You get historical Performance KPIs to see how your metrics look compared to your past baselines

Check it out for yourself! We've got a 5 minute video that shows you exactly how you can use Instance Observer to triage and diagnose incidents:

If you've got more questions about Instance Observer, check out some of the links below:

For more information about performance dashboards:

Full list of tracked performance KPIs

For more information about triaging:

Triaged instance data