How You Can Use Instance Observer to Triage and Diagnose Incidents

[Harsha Neerchal]

How to use Instance Observer to triage and diagnose incidents

Get to the bottom of an issue, fast

New to Instance Observer? Start with our Getting Started with Instance Observer post, then come back here.

When something isn’t running right on your instance, whether it’s widespread or limited to a few users, there’s nothing more frustrating than not being able to get to the bottom of it. We built Instance Observer to be your guide in exactly these moments.

When an incident hits

What Instance Observer helps you do

1	Fix the issue yourself.
2	Get the right metadata to include in your Now Support case, so it gets resolved faster.

How it works

What Instance Observer surfaces

📸	A snapshot of right now See exactly what’s happening in your instance at this moment.
🤔	A look at your history Compare historical performance KPIs against your past baselines to see what changed.

See it in action Watch how it works

This short video shows you exactly how to use Instance Observer to triage and diagnose an incident.

Go deeper

More on Instance Observer

Performance dashboards

Full list of tracked performance KPIs

Triaging

Triaged instance data

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