The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
Welcome to ServiceNow Impact! So you’ve purchased ServiceNow Impact. Congrats! Impact is ServiceNow’s Customer Success product, designed to help you get the most out of your ServiceNow investment. Let’s make sure you know exactly what you’re get...
For developers Impact’s Platform Health suite Kill technical debt before it ships Impact’s Platform Health features give developers the tools to spot risks early, keep code clean, and ship with confidence. Get the Impact App on the ServiceNow Store...
Impact’s NEW Platform Health suite Find, fix, and prevent technical debt Get the Impact App on the ServiceNow Store → The big day is finally here. When we announced our acquisition of Bravium’s applications back in April, and shared a summer upda...
ServiceNow Impact Webinars Join us live every month! Sign up for the webinar series → Every month, we run live webinars to help you get more out of ServiceNow Impact. Topics range from how to use specific features, to new releases, to open forums...
See what matters most with the new Platform Health Score Serious findings count more. Minor ones count less. Effective October 8, 2026 (October Monthly Release) Applies to Customers using the Platform Health experience in Impact Store App...
What is the Capabilities Map, and how do you use it? Know exactly what you own, and whether you’re using it A common problem we hear from ServiceNow customers is that it’s hard to know what you’re actually entitled to once you’ve signed the cont...
Attention: HR Service Delivery customers! Thinking about adopting Employee Journey Management but not sure how to get started? There’s a Technical Accelerator for that - and you have access to it through your Impact subscription! A Technical Accelera...
The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
Getting Started with Impact - Technical Accelerators: What Is It Really? (And What It’s Not) Technical Accelerators come with your ServiceNow Impact subscription, but they're far more than just a tick-box feature. They're your chance to sit down...
Managing your Value Journey with ServiceNow Impact Turn your ServiceNow investment into measurable value Picture this: you’ve invested in ServiceNow and want to prove its worth to stakeholders. Without a structured approach, it’s hard to demonst...
EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...
Welcome to ServiceNow Impact! So you’ve purchased ServiceNow Impact. Congrats! Impact is ServiceNow’s Customer Success product, designed to help you get the most out of your ServiceNow investment. Let’s make sure you know exactly what you’re get...
For developers Impact’s Platform Health suite Kill technical debt before it ships Impact’s Platform Health features give developers the tools to spot risks early, keep code clean, and ship with confidence. Get the Impact App on the ServiceNow Store...
Impact’s NEW Platform Health suite Find, fix, and prevent technical debt Get the Impact App on the ServiceNow Store → The big day is finally here. When we announced our acquisition of Bravium’s applications back in April, and shared a summer upda...
Preventive Care: what you get, and how it helps Keep your platform healthy and break the escalation loop Sometimes all is not well with your platform. Things aren’t working, and you find yourself stuck in escalation after escalation. We know tha...
How to use Instance Observer to triage and diagnose incidents Get to the bottom of an issue, fast New to Instance Observer? Start with our Getting Started with Instance Observer post, then come back here. When something isn’t running right ...
What is Instance Observer, and how do you get started? Get in front of issues before they slow you down When something goes wrong with software you bought, it’s never a fun day at the office. For most ServiceNow customers those days are rare, bu...
What is a Product Adoption Roadmap, and how do you use it? A step-by-step plan for a smooth rollout Implementing a new product can be hard. It’s one of the most common challenges we hear about from customers, so you’re not alone. To help you set...
If you're like most of our customers, you're probably interested in how you can do more with AI on the ServiceNow platform. Luckily for you, we've got a large menu of Impact Accelerators that can get you the help that you need, no matter where you ar...
Who can I ask for help? Your guide to the people side of ServiceNow Impact A big part of what you get with ServiceNow Impact is help from our team of experts. Here’s a walk through what you get and who you can work with, so you know exactly wher...
ServiceNow Impact Webinars Join us live every month! Sign up for the webinar series → Every month, we run live webinars to help you get more out of ServiceNow Impact. Topics range from how to use specific features, to new releases, to open forums...
Impact Store App FAQ If you’ve got questions about the Impact Store App, we’ve got you covered. We’ve compiled answers to the most common questions we’ve been getting, and wanted to share them with all of you. FAQ The basics What is the...
Srey Waghray
LisaLatour
