What is the Impact Capabilities Map?

[Harsha Neerchal]

What is the Capabilities Map, and how do you use it?

Know exactly what you own, and whether you’re using it

A common problem we hear from ServiceNow customers is that it’s hard to know what you’re actually entitled to once you’ve signed the contract, and even harder to know whether you’re using everything you bought. To solve that, we built the Capabilities Map. Put simply, it’s an inventory of all the ServiceNow products you’re entitled to.

Key features

What you get for each product

📋	Detailed descriptions of each capability you own.
📂	Links to relevant product documentation, so you don’t have to go searching for it.
🚀	Links to related Accelerators for each capability. New to Accelerators? Learn more here.
📊	A usage status for each product, so you know what you’re actually using.

Get started Set it up in about six minutes

This short video walks you through exactly how to navigate and set up your Capabilities Map.

FAQ

Common questions

Where does the usage status data come from?

Directly from your instance.

How frequently does the usage status update?

In near real time. At most, there may be a 24 to 48 hour delay.

What does each usage status mean?

Planning

A product that’s not yet implemented, but is on the roadmap.

Implementing

A product that’s currently being implemented.

In use

A product with active usage based on its tracked usage metric (a metric defined by ServiceNow, like “incidents created”). If the metric is greater than 0, it’s “In use.”

Not in use

A product with no active usage based on its tracked usage metric (the metric equals 0).

Needs validation

A product we don’t track a usage metric for yet. These get tagged “Needs validation,” and the status has to be updated manually.

No intent to use

A product you’re not planning to implement.

Do the usage statuses update automatically for everything in my Capabilities Map?

It depends. For some products, the “In use” and “Not in use” statuses start updating automatically once you’ve implemented them. Products we don’t track telemetry for yet are tagged “Needs validation,” so their status has to be set manually. And “Planning,” “Implementing,” and “No intent to use” are always tagged by you.

Note: If you’re in a regulated environment (for example GCC or NSC), your usage statuses won’t update automatically.

Get the Impact App on the ServiceNow Store →