Agent workspace rearrange icons change based on condition

subrahmanyam9
Tera Contributor

Hi Team,

I need below help to change icons

Agent Assist, screen currently defaults Knowledge Results icon on top.  Change the order of the icons so Templates are on top  in above screenshot
- this is only when Helpdesk type = connectivity helpdesk

 

subrahmanyam9_0-1718130505242.png

 

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