Assigned to Mandatory
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01-02-2024 06:49 AM
Remove Assigned to Mandatory in Incident while changing Assignment group
Please suggest how to achieve this requirement.

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01-02-2024 06:58 AM
You can write after business rule on Incident Table. Run on Update
When to run : Assignment Group changes
Go to Advanced Tab and write below code
current.assigned_to ="" ;
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01-02-2024 07:11 AM
Hi
Thanks for response but not working my side, showing mandatory if assignment group changes.
Please suggest

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01-02-2024 07:14 AM
Hi there,
Can you share what you've tried and where you are stuck?
Also should this happen client side or is server side also good?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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01-02-2024 07:23 AM - edited 01-02-2024 07:24 AM
Hello @ashok17 ,
There should be a client script running on incident table which is making the assigned to field mandatory if assignment group in changed. If you don't want this functionality you can simply disable this script.
Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.
Regards,
Siddhesh