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Grouping data in reports

Hi, Is it possible to group data in reports. For eg there is a string field "sports" with choices like cricket, football and all this data has to me grouped as outdoor similarly table tennis, badminton choices has to be grouped as Indoor sports and t...

Resolved! Multiple indicators in single widget

Hi, I need to create a PA widget which shows % of tickets whose SLA is breached, % of reopen tickets , number of tickets created all trend by year. Is it possible to do all these in a single widget by using multiple formula indicators? Can we add mul...

MaharshiC by Tera Contributor
  • 907 Views
  • 3 replies
  • 1 helpfuls

VIP tag

Hello ,  I want to add vip tag for records in Service Operations Workspace .Though the user has been marked as VIP it is not showing on the record . Thanks 

harry24 by Tera Contributor
  • 390 Views
  • 4 replies
  • 0 helpfuls

Stages in flow and subflows

Hello! I observe that when i want to show all the stages in SC Order Status (Custom) widget, i receive only stages that exists in the principal flow . That is a problem when i have some actions in parallel, as my widget stays in the first action, eve...

andreea88 by Tera Contributor
  • 208 Views
  • 1 replies
  • 0 helpfuls

Notification

Hello , I want to create a notification for a task assigned to user which should be displayed on bell icon which is present on the global banner . Please refer attachment  Thanks  

harry24_0-1720157878789.png
harry24 by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls