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In scheduled jobs

if the assignment group is US client our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day.

Porkodi by Tera Contributor
  • 630 Views
  • 3 replies
  • 0 helpfuls

How to map customer data fields when Ebonding is created

Hi Team,Has any one idea on Servicenow  Ebonding  I want to map  customer data fields to ensure that the data is correctly categorized and easily accessible For customer product I want to  create  REST order payload from the other domainThen customer...

Community Alums by Community Alums  
  • 412 Views
  • 1 replies
  • 0 helpfuls

Change request should be in closed state only

If we have a change in lying "pending acceptance" state and if we need to close that change (with cancel reason code)as its no longer needed. It would bypass the SMO approval and move to next state "pending owner approval" and sometimes straight way ...

Porkodi by Tera Contributor
  • 746 Views
  • 2 replies
  • 0 helpfuls