If we have a change in lying "pending acceptance" state and if we need to close that change (with cancel reason code)as its no longer needed. It would bypass the SMO approval and move to next state "pending owner approval" and sometimes straight way ...
Hi everyone,I'm encountering a critical issue with the functionality of Knowledge Blocks due to the rules governing their access. Here’s my situation:I have a knowledge base (KB001) where the "Can contribute" section/tab is assigned to an assignment ...
what is the reason for the Autopopulate 'Assigned to' on the New Incident form to open for a user the source of the behavior?But unable to get it while I'm impersonating the user.Please help me out here. Thanks In Advance,Sukanya.P
Hello Everyone, I have an urgent requirement that in a service catalog form onclick of a button it should open a modal which has a table format from which api response values has to populate in the table and post selection it needs to get mapped t...
I have to create record based on drop down choice on record producer Q ; type of request a incident b problem c Generic tasksuppose user select option a need to create incident if option b need create problem.
Hi Everyone, When I add email script to my email client template its not working , not showing while implementing but when I add in the notification its working as expected. Can anyone help me here please. Thank you
What role should be given to view workflow contexts
We have a calendar field through which we have to pass tomorrow's date. This calendar field can only be accessed using Custom UI. So, we chose the step "Set Component Values (Custom UI)" to pass the date into the calendar field. The code that we used...
Hi All, There's an incident raised by the person who isn't a part of ServiceNow through channel virtual agent.Currently when we checked the logs and history it shows as "Guest" in ServiceNow because the raised person isn't a part of ServiceNow . Is t...
Hi all,Can anyone please explain the discovery module from scratch and tell the full flow and working ?
Initially we have loaded some demands to the table, and now whenever a new demand is created it is creating with same demand number, how can I mitigate this, and where can i adjust/reset demand counter?
If a ESS user already has the portal open on a browser window and then they are sent a link directly (via email/Teams) to another page on the portal, it will take them to that page.However, if the ESS user did not already have ServiceNow opened and c...
I have one catalog called analytics dashboard,for that I need to send notification for approval with dashboard names which user will provide on the catalog,for that I'm trying to write email script but not able to fetch catalog variable name called d...
How to get the latest Soc 2 type 2 and Latest Executive summary VAPT of ServiceNow
Dear expertise I have a query in updating categories value in the change form , how do you rate the difficulty involved in the process ? Please note following would be involved : 1. Mapping the old values to the updated categories value Please sta...
