Assigned to Mandatory

[ashok17]

Remove Assigned to Mandatory in Incident while changing Assignment group

Please suggest how to achieve this requirement. 

[Alp Utku]

You can write after business rule on Incident Table. Run on Update

When to run : Assignment Group changes

Go to Advanced Tab and write below code

current.assigned_to ="" ;

[ashok17]

Hi

Thanks for response but not working my side, showing mandatory if assignment group changes.

Please suggest

[Mark Roethof]

Hi there,

Can you share what you've tried and where you are stuck?

Also should this happen client side or is server side also good?

[Siddhesh Gawade]

Hello @ashok17 ,

There should be a client script running on incident table which is making the assigned to field mandatory if assignment group in changed. If you don't want this functionality you can simply disable this script.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh