'Assignment group' and 'Assigned to' reset back to the initial value with the case closure

[ElvinSalim]

When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to value for them. The BR script I'm trying to solve it, but it still doesn't seem to solve the it.

// Check if the state is changing to "Closed"
if (current.state == '6' && previous.state != '6') {

// Retrieve the initial values
var initialAssignmentGroup = current.assignment_group.getInitialValue();
var initialAssignedTo = current.assigned_to.getInitialValue();

// Reset the assignment group and assigned to to their initial values
current.assignment_group = initialAssignmentGroup;
current.assigned_to = initialAssignedTo;
}

[SwathiSarang]

Hi @ElvinSalim,

You can create 2 custom field (hide it ) and store the assignment group and assigned to values ( create a BR for insert and in this u can fetch both values and store it ) and in your BR while closing the record you can fetch the values from these custom field and set it back to initial values.