I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...
Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...
Hello Everyone,We have noticed a few change requests are creating duplicate approvals. Once the change is moved to the Scheduled state after CAB approval, again a 2nd set of Approvals is created for the CAB team. And this is only happening for a few ...
Use CaseYou have a Location reference field on a Catalog Item or Record Producer. Requirement:If Account is selected → show only Locations related to that AccountIf Account is NOT selected → show NO locationsDo not show all locations by defaultAvoid ...
IssueWhen running an Update Job in ServiceNow, history and activity records may be created even when system fields are not updated. This often causes confusion when updates appear under a specific user in Form History or Workspace Activities. CauseUp...
We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...
I have a notification in mylearning that my CSA is at risk to expire Apr 16, 2026.And I don't see any delta exam available as well, how do I proceed?
Duplicate number created while creating record , even though the auto numbering feature is on
Thanks in advance.
Hi All, I am enabling servicenow end point to someone for inbound and outbound request. But the requester will flood servicenow with request, before getting into any downtime/ failed api response I would like to know the maximum throughput of get/put...
We are experiencing a recurring issue when assigning tickets to members of the AD group(only this group, other is fine):Operations Managed Services Core Network Sometimes, when we try to assign a ticket, all group members appear normally.But at other...
I am running an Instance Scan in a DEV environment and the scan consistently fails with a timeout while executing the “Deprecated API: GlideEncrypter usage” check.Observed behavior:• Scan completes but final status is Failed• Error message: “The scan...
Hi Team, We have requirement to create separate Risk Assessment section on change form not to use existing OOB Risk Assessment- which is done shared snapshot list of question which needs to be placed under Risk Assessment section, based on question c...
Issue OverviewWe have noticed a recurring issue in ServiceNow when replying to emails on Incidents or Interactions.ProblemWhen an agent starts composing an email and moves to another tab to check other details, the email draft disappears when they re...
Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...
