ServiceNow Impact forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

In Portal unable to see create incidents fields

Hi Team, We have migrated portals and catalog items from one instance to another instance. In traget instance record producer "create incident" and in portal "create incident" sys_id's are same. So that we can able to see options:- In migrated instan...

thadurisai_0-1755253283207.png thadurisai_1-1755253371713.png
thaduri sai by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls

Retrieve data from dashboard (client side)

Hi, before the transition to the new platform analytics workspace, I had code that used the highcharts client-side API to extract the data of all charts displayed on a dashboard. I'm trying to adapt this code to the new dashboard UI.   Does anyone kn...

License Matrix

Hi Team, Please help me with the License Matrix of Unattended Robot & Impact licenses.  Is an Unattended Robot License metrix "Concurrent User", "Agent", or "Machine"Is an Impact License metrix an "Instance"?

License Matrix

Hi Team, Please help me with the License Matrix of Unattended Robot & Impact licenses.  Is an Unattended Robot License metrix "Concurrent User", "Agent", or "Machine"Is an Impact License metrix an "Instance"?

Workflow Best Practices - Set Timer

Hi,  looking to know the best practices when working with workflow timers. what is the advisable max time can be used in timer to wait especially for RITM workflow ? Can we set 3-6 months to wait ? is that a good practice that wont impact platform pe...

AjayPavanG by Tera Contributor
  • 974 Views
  • 7 replies
  • 2 helpfuls

Ai Search not working (Showing 'No Result found')

Hi All,I have configured Ai Search for Service Portal and Next Experience using Now learning ai path instance. Earlier it was showing result for Service portal and Next Experience later on its stopped showing result even i have terminated my instance...

Data archive/ cleanup

Hi, I am trying to archive- destroy/ cleanup record using the OOB functionality but when executed the rules I observed the attachment are becoming orphan and not getting deleted along with base record deletions. If anyone have experienced the similar...

Pankaj kr by Kilo Sage
  • 363 Views
  • 2 replies
  • 1 helpfuls