We have converted Incidents to a custom table on business requirement. In custom table, the tasks numbers will be same as incident numbers. When we do global search of converted incidents, it's showing as 1 found but no link to the record. Ideally re...
Hi Folks, We are facing an issue where the actual elapsed time is considering the Pause duration in SLA calculation.It is specifically happening with the records with no Schedule or 24*7 schedule. Please help me understand if its an issue or an exist...
Hi, we have customized service portal logo for two instances (Dev & Test) when we clone from prod to lower instances, portal logo is missing in, and adding prod logo, here the ask is how to not change the portal logo when cloned,how to resolve this, ...
Hi, We plan to enable unique index on the task table and we have around 9 million records on the task table, I want to understand how long does it take to apply unique index on all the record and whats the impact Thanks everyone
ServiceNow HealthScan helps in checking how well an instance follows best practices.After HealthScan connects to an instance, it runs definitions that identify bad practices. Each bad practice affects performance, maintainability, and upgrades. When ...
Hello, just signed on as a partner for the Consulting and Implementation Program. It states I need to have 6 Core Platform resources and 6 Micro-certified resources trained. I need to brief my senior management on costs for training, etc. How do I fi...
I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...
I have a Field of type Name-Value pairs where users(manually)/Through BR - can enter multiple Kay-Value inputs, I want to make only the Value of a Specific key(for example, "hosts") read-only, without making the entire field read-only. How can this b...
One of our customer was using 'System Performance Dashboard' in previously and asked us to enable the same on their new instance. I see that ServiceNow has removed it. Details here:System Performance Dashboard is deprecated in Xanadu without free alt...
Hello!I'm able to login to my dev instance, but I cannot do anything because I'm not able to install spokes (can't even login to the app store--stuck in a login loop), and I cannot login to the support portal either (another, different login loop). ...
Hi, I have got the NS access but I can't see any instance on the instances dashboard. Am I missing something? Thanks
Unable to check record history through context menu list if onSubmit functionality fails on the form but able to check the calender history of the form. I want to check the history (list) of the closed incident. Through context menu when i go through...
Hi , We have requirement to configure tool maturity assessment for ITSM module. Please suggest the steps to configure in ServiceNow. Kindly provide any documents related ITSM Maturity Assessment configuration.
Hello, In the Partner Portal, the NS (Now Support) roles appear to be greyed out and we’re unable to assign them to users. Is there a separate process or request that needs to be submitted in order to enable NS access for partner users? Thanks
Hi Team, We have migrated portals and catalog items from one instance to another instance. In traget instance record producer "create incident" and in portal "create incident" sys_id's are same. So that we can able to see options:- In migrated instan...
