Assignment group changes

vinod6
Tera Contributor

‎10-02-2023 06:00 AM

In incident table created a on custom field. Field name is assignment group count.

I will change the assignment group. For example: assignment group change one time , it will be showing in assignment group count 1.  (or) Assignment group changes 5 or 6 or etc. Changes number will be shown in the assignment group count field . could you please help any one.

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2 REPLIES 2

AnveshKumar M
Tera Sage
Tera Sage

‎10-02-2023 06:15 AM

Hi @vinod6 

Create a Before business rule like the one below.

 

AnveshKumarM_0-1696252457271.png

 

AnveshKumarM_1-1696252472828.png

 

Please mark my answer helpful and accept as solution if it helped you 👍✔️

Thanks,
Anvesh
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AndersBGS
Tera Patron
Tera Patron

‎10-02-2023 10:42 PM

Hi @vinod6 ,

 

Why not just use the OOTB "reassignment count"?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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