Assignment group changes
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10-02-2023 06:00 AM
In incident table created a on custom field. Field name is assignment group count.
I will change the assignment group. For example: assignment group change one time , it will be showing in assignment group count 1. (or) Assignment group changes 5 or 6 or etc. Changes number will be shown in the assignment group count field . could you please help any one.
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10-02-2023 06:15 AM
Hi @vinod6
Create a Before business rule like the one below.
Please mark my answer helpful and accept as solution if it helped you 👍✔️
Anvesh
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10-02-2023 10:42 PM
Hi @vinod6 ,
Why not just use the OOTB "reassignment count"?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
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MVP 2025
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