Auto fill record when user open the link from email

[Jeck Manalo]

Hello Everyone,

I created a automatic reply when user reply on closed ticket.

Report a Problem is a link of Incident Portal.

Its there a way that when user click the "Report a problem"there will be a auto populate text on the questionnaire which shows on the 2nd picture.

[Aman Kumar S]

Hi @Jeck Manalo 

You can use this article to achieve the same.

One additional step that you will have to do is to add the URL parameter for your requested item in the URL where you are creating Report a problem URL and pass on the value of the record for which the notification is triggered.

https://www.servicenow.com/community/developer-blog/adventures-in-service-portaling-populate-catalog...

[Jeck Manalo]

Hi Aman,

can you check what is the issue here ? how can I achieve that the record number must be show not $number ?

[Jeck Manalo · Accepted solution]

i think i got it instead of $number i input 

+ current.getDisplayValue('number')