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Standard Change Requests

One of the conditions that defines a standard change request is that it is performed "frequently".  So is there any specific guideline for what it meant by "frequently"?  Would a minimum of twice per year meet this definition?

Resolved! Unable to show error message

 have shared u the screenshot please check. Here the problem is in security group table - I have filled security group name with the help sys_user_group, and owner from sys_user table. I have given some value to both. for example after the form is su...

Screenshot 2024-01-21 004923.png Screenshot 2024-01-21 005053.png Screenshot 2024-01-21 005404.png
Mahesho11 by Tera Contributor
  • 2380 Views
  • 11 replies
  • 0 helpfuls

Pop-up or Alert message

How can we create a popup or alert message without including the background value or name? Any suggestions from you all..? please provide an example.

Ramesh_143 by Giga Guru
  • 1193 Views
  • 3 replies
  • 1 helpfuls

Resolved! Getting an error on incident form

Lets consider there are two usersUser 1User 2User 1 have an admin role User 2 doesn't have admin role. There is incident created by user 3 then user 2 open the incident and he can see the error on the top of the incident form like "Read operation on ...

ak49 by Tera Contributor
  • 1092 Views
  • 2 replies
  • 1 helpfuls

Catalog Item not searchable in Service Portal

Hi Team, Catalog Item not searchable in Service Portal even though have attached catalog,category and set the Visble Everywhere to TRUE and Hide on Serviceportal to FALSE and also there is no specific criteria as well but still no luckNote: All these...

raj99918 by Tera Contributor
  • 1319 Views
  • 7 replies
  • 1 helpfuls

Resolved! Issue in downloading .csv data from service now

I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a l...

Rishabh1991 by Tera Contributor
  • 1349 Views
  • 3 replies
  • 1 helpfuls

Favourites is missing for some user after update

Hi Everyone, Is there a to retrieve the favourites of the user. apparently it was dissapear. I saw some article that favourites record stored in sys_ui_bookmark.list but how can I retrieve ?1 of the option I observe is export the favourites of the us...

Change task - unable to edit state field

Hello ,  I have written a business rule where change task is created automatically on insert of change request , the issue is state value can only be edited by admins . how to resolve this?  

harry24 by Tera Contributor
  • 1315 Views
  • 4 replies
  • 0 helpfuls