Resolved! my instance disappeared
My Developer Instance dev222636, which I created on Thursday, disappeared and instead I have it connected to dev228299. What should I do to recover my Dev instance?
Forum Posts
I have written a script to stop the deletion of ci, it is not working
I have created a before delete business rule in cmdb_ci table and written the below script, but it is not stopping the deletion of ci if ci is linked to incident table, please help. var gr = new GlideRecord('Task');gr.addQuery('cmdb_ci', current.sy...
Resolved! Increase Max length of condition field of ui action button
Iam trying to add a condition inside an ui action button condition field but its limit has exceeded and iam unable to add any multiple conditions . Can anyone suggest how to solve this issue where i can increase the length of the field so that i can ...
automate tickets from a specific email address.
Hello Everyone, I have one task:- automate tickets from a specific email address.Example: - I will send an email (123@gmai.com) to create a ticket. this ticket goes to one particular group (Vamsi group). How i can write thes...
Create multi Ritm Based on List collector and workflow not getting on ticket
Hi community,Multiple ritm created on based list collector but workflow not getting and on extra ritm created need to delete . Pls suggest me how to resolved these issue.
purpose of time worked table in Servicenow
purpose of time worked table in Servicenow
Resolved! Search cmn_department that has users
catalog item --> reference field --> cmn_department --> how to only show departments where the users tab have member(s) in it? is there a way to filter the cmn_department so that it only shows department where there are user in the users tab?
Resolved! Deleting all the record in incident table even added the limit
I am using a code in back ground script to delete 5 p1 record , but it deleting all the incident records in incident table. script is as below, please help in it.var gr = new GlideRecord('incident');gr.addQuery('priority','1');gr.orderBy('sys_create...
cant find the exact code where they have configured the check conflicts in change request form
Hi,i am trying to edit this check conflicts logic in the below way1. get current cmdb_ci from the change request.2. Glide cmdb_ci table and find the cmdb_ci3. In the CI i have stored some of the blackout and maintenance schedule sys_ids4.now check fo...
Flow designer
I have a multiline text variable name is Role and Department Based Access and have a list collector which is another variable name is Additional Access. Role and Department Based Access will be auto populated with some roles which is read only type a...
Hi All
HI All, i have one table is called 'Certificate Management' that is custom Application, not extend any table for 'Certificate Management'. i need to 'child Cert' Button when i click 'child cert' copy of all fields i have write code but it's not wo...
Approve/Reject via email is not linking back to ServiceNow ticket
I received an email from ServiceNow to approve / reject an access request. When I click on "Approve" or "Reject", a new browser is opened on a new tab but it doesn't link back to ServiceNow. In the past, when I click on "Approve" or "Reject", a pop u...
Resolved! create catalog task
Hello Community, Requirement: If the particular field of the requested item record is true then auto create catalog task for the requested item.I have created a business rule to achieve this. But the task is getting created on every update of the req...
How to get login user email id into SCTASK description
i need to update login user email id in task description by using catalog task activity in workflow i tried this task.description = Login using the users email address + current.varibles.Email(); but i can't get it please suggest possible ways Tha...
Google Cloud Monitoring to ServiceNow Integration for Incident Creation
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
