Hello Everyone, I have one task:- automate tickets from a specific email address.Example: - I will send an email (123@gmai.com) to create a ticket. this ticket goes to one particular group (Vamsi group). How i can write thes...
Hi community,Multiple ritm created on based list collector but workflow not getting and on extra ritm created need to delete . Pls suggest me how to resolved these issue.
purpose of time worked table in Servicenow
catalog item --> reference field --> cmn_department --> how to only show departments where the users tab have member(s) in it? is there a way to filter the cmn_department so that it only shows department where there are user in the users tab?
I am using a code in back ground script to delete 5 p1 record , but it deleting all the incident records in incident table. script is as below, please help in it.var gr = new GlideRecord('incident');gr.addQuery('priority','1');gr.orderBy('sys_create...
Hi,i am trying to edit this check conflicts logic in the below way1. get current cmdb_ci from the change request.2. Glide cmdb_ci table and find the cmdb_ci3. In the CI i have stored some of the blackout and maintenance schedule sys_ids4.now check fo...
I have a multiline text variable name is Role and Department Based Access and have a list collector which is another variable name is Additional Access. Role and Department Based Access will be auto populated with some roles which is read only type a...
HI All, i have one table is called 'Certificate Management' that is custom Application, not extend any table for 'Certificate Management'. i need to 'child Cert' Button when i click 'child cert' copy of all fields i have write code but it's not wo...
I received an email from ServiceNow to approve / reject an access request. When I click on "Approve" or "Reject", a new browser is opened on a new tab but it doesn't link back to ServiceNow. In the past, when I click on "Approve" or "Reject", a pop u...
Hello Community, Requirement: If the particular field of the requested item record is true then auto create catalog task for the requested item.I have created a business rule to achieve this. But the task is getting created on every update of the req...
i need to update login user email id in task description by using catalog task activity in workflow i tried this task.description = Login using the users email address + current.varibles.Email(); but i can't get it please suggest possible ways Tha...
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
In Business application ( cmdb_ci_business_app ) form under compliance section there are some fields called "Business Criticality and "IT Tier Classification" in section contacts we have a field called IT application owner which is a mandatory field....
How to get Attachment on SCTASK from Request Item
Hi, My servicenow solution is on-premise and recently i have been experiencing slowness when i am accessing servicenow from backend. It will take a long time to load and then it will show 504 Gateway Time-Out. All the nodes are up and running and i a...
