automate tickets from a specific email address.

[Vamsi_Y]

Hello Everyone,

I have one task:- automate tickets from a specific email address.

Example: -         

                  I will send an email (123@gmai.com) to create a ticket. this ticket goes to one particular group (Vamsi group).

How i can write these type of conditions can you please help me. Please check the attached screenshot.

Thanks,

Vamsikrishna.

[Mark Manders]

Use assignment rules -> no script needed, will route after creation of ticket.

Or add it into your inbound action (script)/inbound flow (no script needed), will route while creating ticket.

[Vamsi_Y]

Hi Mark,

I am adding the exact task via screenshot please look it once.

------This is work or not?

Thanks,

Vamsikrishna.

[Mark Manders]

I have no idea what that is.