Banner call button icon

[harry24]

where is the configuration of call button which is present on banner of servicenow ? Can we hide it depending on the workspace ? 

[Yashsvi]

Hi @harry24,

please check below link:

https://www.servicenow.com/community/grc-forum/creating-a-list-banner-button-ui-action-that-calls-sc...

Thank you, please make helpful if you accept the solution. 

[harry24]

this is not what i need 

[Yashsvi]

If you have different workspaces and you want to hide the button based on the workspace, you can use a script like this:

(function() {
    var workspace = g_scratchpad.workspace || ''; // Assume g_scratchpad.workspace holds the current workspace value
    return workspace !== 'desired_workspace'; // Replace 'desired_workspace' with the workspace where you want to show the button
})();

If the condition cannot be managed directly in the UI Action, you might need to use a Client Script.

function onLoad() {
    var workspace = g_scratchpad.workspace || ''; // Assume g_scratchpad.workspace holds the current workspace value
    if (workspace !== 'desired_workspace') { // Replace 'desired_workspace' with the workspace where you want to show the button
        var callButton = g_form.getControl('call_button_name'); // Replace 'call_button_name' with the actual button name or ID
        if (callButton) {
            callButton.style.display = 'none';
        }
    }
}

Thank you, please make helpful if you accept the solution.