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why we use event is fired over record is inserted or updated in email notification"what is the importance of event is fired
Forum Posts
Resolved! Can we use dot walking in the database view?
Hi guys! Can we use dot walking in the database view?
Resolved! Where do we config to handle the transition NEW-IN PROGRESS-ON HOLD-CLOSED?
Where do we config to handle the transition NEW-IN PROGRESS-ON HOLD-CLOSED?
Trying to add business unit field in default form
Trying to add a business unit field in the default form, I was able to add the design layout and selected type as a reference. From the design, I added a reference to the 'business_unit' table in this way; a lookup field got created. However, the pro...
how can i do this on Workflow
Workflow:If Request Type is Add Access, add an Approval to Requested For’s Manager.If request is approved, create a Catalog Task with short description ‘Report Roles - Add Access’ assigned to ‘Access Management Fulfillment’ group (this is for manual ...
Resolved! the task has to be triggered to abcd team only if the user is a a bcdUser
the task has to be triggered to abcd team only if the user is a abcd Usertask creation using catalog task in workflow
How to parse a dynamic choiceList defined in a Business Rule inside the UI Page
<body> <j:set var="jvar_table" value="${sysparm_table}"/> <j:set var="jvar_record_sys_id" value="${sysparm_sys_id}"/> <j:set var="jvar_choice_list" value="${JSON.parse(sysparm_choices)}"/> <g:evaluate> var list = JSON.parse...
Approval delegation not working
Hi All,Regarding this catalog "ad.a approval delegation request". approval delegation is not working. Scenario:Approval Delegation is not created. no notifications sent to delegate for approval request. Can anyone help on this?? Thanks an...
How to add Element Type and Element in Inventory Number Form
I have added new drop down as Inventory Number in listBut not able to fetch the numbers created... Could you please let us know how add the Elements and Elements Type...
how to convert pdf to excel using RPA desktop design studio
Hi everyone,my requirement is Need to convert pdf to excel using RPA desktop design studio. If you had any idea regarding this please let me know. Thankyou
Clone Query
Hi,We want to clone our Service Now Production Instance (Tokyo) to our development and test target instances. The only area we would like to retain in the target instances is the sys_user table. Is this straight forward to carry out when requesting t...
gs.action.getGlideURI() or gs.action.getGlideURI().toString() both are returning null
Hi All, I am trying to get user URL from Script Action on 'login' event, using below code but it is returning as null. The same code works in background script though. Any pointers on what is missing? var url = gs.action.getGlideURI();gs.log('URL:'+u...
servicenow implementation specialist
Hi , how to prep for SCA & SCI certificates? any recourses to suggest?
Servicenow Impact Module
Hi Folks,Is anyone aware of how to request Servicenow 'Impact' application and the Impact Instance Observer in PDI? Any leads much appreciated.https://docs.servicenow.com/bundle/utah-impact/page/product/impact/concept/impact-program.html
script to subtract pause duration from metric definition
I have a code which will calculate time from Incident created to resolved.I want to exclude Pause duration from that Metric definition.If the Incident is in Awaiting state, that duration needs to be removed.Please help me on this, as I am not able to...
