Copy Work notes from Catalog Tasks to Requested Item using flow designer.

[t venkatesh1]

I have a catalog item associated with multiple TASKS, when he is closed complete the user enters the work notes.. I want that the work notes entered while closing a all associated TASKs should get copied to its related RITM page it self while closure.

How can this be achieved from flow designer. and is it possible to re-open any of the closed task.

best regards

Venkatesh T 

[Mark Manders]

Which way are you copying? Your subject says req_item -> sc_task, but your description sc_task -> req_item.

[t venkatesh1]

Hi @Mark Manders, 
sorry it's my bad, sc_task to req_item i want to do it.
let me summarize, I have created a flow where once REQ is created only one TASK-A should create after it state open-->close,

1. A (SCTASK) open -> close then Open B to F (SCTASK) parallelly.
2.  When all the SCTASKs are close, RITM will not close automatically it should be in open/In progress state so that someone should check and close manually.
3. Re-open or create new SCTASK automatically for A after B to F SCTASKs are closed?
4. The work note of each SCTASK (B to F)should be displayed on RITM page
5. Is it possible to create Notification of open/close of SCTASK and work note will send to all or only A or any particular assignment group?

please suggest how can achieve above points using flow designer.

note: i have completed point no.1.

best regards 

venkatesh t

[Mark Manders]

So on closure of B-F you want the worknotes copied to the req_item? You can do that -> if sc_task closes, copy worknote to req_item. You can just update the req_item and set work note to sc_task work note (or script if you just want the last one).
I'm not clear on what your 3rd step is doing? Is this a manual thing (and after closing of the second A, do we get another B-F)?
And you can trigger notifications from the flow. 

[t venkatesh1]

Hi @Mark Manders your solution for work notes is working fine Thank you. But my requirement is work notes in real time update. It should not after closing of task. Can you please suggest how to do this.