catalog item --> reference field --> cmn_department --> how to only show departments where the users tab have member(s) in it? is there a way to filter the cmn_department so that it only shows department where there are user in the users tab?
I am using a code in back ground script to delete 5 p1 record , but it deleting all the incident records in incident table. script is as below, please help in it.var gr = new GlideRecord('incident');gr.addQuery('priority','1');gr.orderBy('sys_create...
Hi,i am trying to edit this check conflicts logic in the below way1. get current cmdb_ci from the change request.2. Glide cmdb_ci table and find the cmdb_ci3. In the CI i have stored some of the blackout and maintenance schedule sys_ids4.now check fo...
I have a multiline text variable name is Role and Department Based Access and have a list collector which is another variable name is Additional Access. Role and Department Based Access will be auto populated with some roles which is read only type a...
HI All, i have one table is called 'Certificate Management' that is custom Application, not extend any table for 'Certificate Management'. i need to 'child Cert' Button when i click 'child cert' copy of all fields i have write code but it's not wo...
I received an email from ServiceNow to approve / reject an access request. When I click on "Approve" or "Reject", a new browser is opened on a new tab but it doesn't link back to ServiceNow. In the past, when I click on "Approve" or "Reject", a pop u...
Hello Community, Requirement: If the particular field of the requested item record is true then auto create catalog task for the requested item.I have created a business rule to achieve this. But the task is getting created on every update of the req...
i need to update login user email id in task description by using catalog task activity in workflow i tried this task.description = Login using the users email address + current.varibles.Email(); but i can't get it please suggest possible ways Tha...
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
In Business application ( cmdb_ci_business_app ) form under compliance section there are some fields called "Business Criticality and "IT Tier Classification" in section contacts we have a field called IT application owner which is a mandatory field....
How to get Attachment on SCTASK from Request Item
Hi, My servicenow solution is on-premise and recently i have been experiencing slowness when i am accessing servicenow from backend. It will take a long time to load and then it will show 504 Gateway Time-Out. All the nodes are up and running and i a...
Hi I was after some guidance I've seen the following Alerts come from EMSelfMonitoring Duplicate impact hashes were found in sa_hash tableDelayed impact hashes where found in sa_hash table and I've read through the KB about Impact Calculations and ho...
Hi All, To allow assignment group members to update the Short Description and Description fields
Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...
