Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident'); incidentGr.addQu...
i had done work upto work will assign to users as per round robin rule now i need help on if a ticket is reopen user will automatically same user but if user is having workload that ticket should be assigned to other user according to bandwidth,sla
Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident');incidentGr.addQuery('pr...
Whenever a task gets cancelled, RITM and REQ cancelled and is working as expected, but stopped at the flow level and not routing to end, please see attached. what would be the reason for it.
I'd like to capture a 5 star rating (similar to what is presented on KB articles) for closed RITMs. Is there a way to carry over or copy the knowledge functionality to a RITM record? I don't want to rely upon survey completions to capture this data -...
If the logged in user is a member of the assignment group tagged to the Incident then these fields should be visibleCustomer NamePhone NumberEmail IDfields should be visible for the assignment group for other group members it shouldn't be visible
how we can create task or child incident when state changes on the incident form with whatever fields incident haveand when that task or child incident is closed then incident will get closed automatically with resolution code and resolution notes w...
Hi All, I have a requirement where i need to hide 1 option from the variable dropdown options and it is (inactive=true) in the instance, when i try it within the instance it is working fine. But the catalog item when opened from portal is still showi...
Hi All, I have a requirement to bring the "VIP" and "Executive" icons that is seen in the "impacted user" in the incident form to agent workspace when the same incident is opened through agent workspace. How to achieve this?
According to the image i need to add priority , description near to urgency, how to achieve this in portal view under MY request. Thanks in Advance
do we have anything for service now backend form fields similar to help text in variable
I feel like this is Deja-vu. We upgraded to from Utah to Washington a couple of weeks ago and in the list of benefits came the promise of improved response times on SOW. We are finding it is the opposite as it is very slow and impacting all of our ou...
Hi All, I have a requirement where i need to show only 2 state choices InProgress and Pending in List View only to the users based on the logged in user if he has specific role. Can anyone please help me if it is possible to hide few choices of state...
Why some of the article version is showing NaN, NaN.01 like that. Kindly guide me on this.EX : KB0150041KB0150041 vNaN.0 | Knowledge | ServiceNow (service-now.com)
Is there an easy way to pull out the names (or preferably the email addressess) of members of SNC groups into a file that I can use to create a distribution list that I can use for mailings?
