Resolved! How to give access to KB articles to edit.
User wants to edit KB article but don't have access to open that.
Forum Posts
How to inherit incident task values from parent incident when the incident task is not saved yet
We are looking for a way to inherit data from a parent incident of a newly created incident task that has not yet been saved to the database. To elaborate, we would like to keep the a newly created incident task from being saved automatically to all...
Translation on Portal is not working
I am trying to translate but level 1 is translating but level 2 is not happening.
Resolved! Any idea were the Virtual agent chat convo are stored ?
I wanted to access all the convo's of virtual agent chat , were are they stored ?
questions on service portal
How to ensure workstation Management category is not visible to end users if there are no active catalogue items present in the service portal
Resolved! Need help to auto populate field values from business rule
Hi,I`m trying to create abusiness rule to auto populate below fields for an incident form using script.Category (category)： SecuritySub category (subcategory)： Other Channel (contact_type)： Event Could you please help me how to auto-populate the val...
Hide choices on Mrvs when raion button is selected on form level
I have an requirementIn catalog item there is a radio button -data1, data 2, data3 and catalog item also consists of Multi row variable set(Mrvs) -the fields consists of system name is a choice- variable which consists of choice1, choice2, choice3, c...
Resolved! Reporting on Incidents and Requests
Hello all, I have hit a roadblock with reporting on Incidents and requets. I’d like to be able to see how many tickets were open at a specific time (e.g. first of the month) over a period of time (every month for X month). The goal is to see how the...
Resolved! Unable to locate history of deleted interactive filter
Hello All,One of my interactive filter got deleted by someone from the dashboard shared with everyone and I am unable to locate it on the deleted records. I am willing to understand how it got deleted and is there any way to restore it back? Thanks...
Catalog item
Hi Team,Can anyone help me please!!!When end user opened the item in backend in service catalog page that respective URL need to redirect to portal with same sys id.
Autoclose related incidents when state is onhold, when Problem is resolved
Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident'); incidentGr.addQu...
help me in advanced work assignment
i had done work upto work will assign to users as per round robin rule now i need help on if a ticket is reopen user will automatically same user but if user is having workload that ticket should be assigned to other user according to bandwidth,sla
Autoclose related incidents when state is onhold, when Problem is resolved
Hi Team, I need to Autoclose related incidents when state is onhold, when Problem is resolved I have written After Insert or update Business rule on problem table. Below is my code.var incidentGr = new GlideRecord('incident');incidentGr.addQuery('pr...
workflow activity is not working as expected
Whenever a task gets cancelled, RITM and REQ cancelled and is working as expected, but stopped at the flow level and not routing to end, please see attached. what would be the reason for it.
