Image uploaded is changed

[Eric Park]

AS-IS 

TO-BE

Before today, images are showing like first image directly.

but now we have to click to see image.

Has anyone experienced a similar phenomenon?

This phenomenon is appeared on Prod instance only, not on dev and test.

[Anil Lande]

Hi,

You can check the content type of these images in sys_attachment table. Check below thread as well

https://www.servicenow.com/community/itsm-forum/display-image-file-name-for-attachment-in-activity-l...