In the date/time field of the incident record, when the DisplayValue is checked, there is a 16-hour

[Daiki Ishizaki]

I have a problem with a 16 hour gap in the date/time field when performing the following. If you have other instances or solutions, please share information.

・Create an incident record using Inboud Action.
　After creating the record, when Opened_at and sys_created_on are compared, Opened_at is registered with the date and time 16 hours in the future.

・When the date/time field (Opened_at) is used in the body of a notification in an incident record, the displayed time is shifted by 16 hours.

・An event record is created from an incident record by a script action.
When a custom date/time field is obtained, a 16-hour gap (in the past) occurs when the DisplayValue is checked, causing an operational error.

[Ankur Bawiskar]

@Daiki Ishizaki 

how are you setting the value to record via inbound and how are you printing the value in email?

[Daiki Ishizaki]

This issue has been resolved.
A user-specific time zone setting was required.
*The issue caused the instance's time zone setting to not be reflected, but this has now been resolved.