How to copy latest email sent or received on incident form when we click on email template .

When we click on email template it should copy the latest email which is present incident record.How we can achieve it. Thank you 

How to change resolution information once chane task is closed

Change  the closure information once change ticket is closed completed

Related to Catalog item and flow designer

I have a scenario where I have a variable of type list collector in the custom table so whenever the ritm is created for the particular item it should update the RITM number inside that list collector variable, currently when I directly set it it onl...

Same HP-UX server record getting updated when we discover with two different IP address.

we have two HP-UX virtual machines with different IP address and host name but when discovered they are pulling the same Serial number and the same record in CMDB gets updated with different name and IP each time the discovery is run.  example - HP-U...

Importing html page as Knowledge article in servicenow

Hi All,  We want to import html pages as knowledge article in Servicenow. As of now i am doing that via transform map by giving the html content in to Article body. But importing 5000 html pages is getting difficult to maintain the html content of pa...

show last 3 months sla met% based on assignment groups on PA dashboard

Hi everyone! Help request on below requirement. I have a requirement that we need to create a PA report based on the last 3 months sla met% based on assignment groups on the PA dashboard, and it should be like the attached document. pls share your th...

End user not able to Download file.

Hi Team,Good afternoon. I was created custom Variables in Catalog item  (widget). to download file. but it is working from me, end user not able to download.I write below script.  Thanks,  

Workflow

I have used wait for WF evet core action in workflow but its not working as expected.If anyone has used this earlier, please let me know, how its execute. For your reference I have attached screen shot of workflow context below.  Thanks in advance,Sh...

NOTIFICATION:HOW TO REMOVE EMAIL NOTIFICATION FOR A XYZ GROUP

How to remove notification when SLA has elapsed for xyz group 

Can Valid_to field is editable when Article is in published state

Can Valid_to field is editable when Article is in published state.Please can some one help

After an incident is resolved, there are several tasks related to incident management and knowledge

After an incident is resolved, there are several tasks related to incident management and knowledge feedback that remain open. If these tasks are not completed within 7 days, they are automatically closed as incomplete. However, the knowledge teams s...

How to identify audience of knowledge bases in service now?

Looking for a Trusted Mobile App Development Company

Hi, my name is Anna Medley and I am looking to develop a mobile app for my own business. If you have any recommendations for a trusted mobile app development company then please let me know. 

Need resize control in CAB workbench

Hi, When change manager holds CAB meeting with CAB workbench, they want fields that have long contents to provide resize control (bottom right corner). They said the resize control was there but now it's gone. Any suggestions? Thanks

How to create an Exchange Online mailbox using a Service now request/task/ticket?

I've scenario, we want that whenever any user in our org. submits a SNOW ticket to create an EXO mailbox, it should route to the manager for approval and then mailbox should get created based on the Name and email user has mentioned in the catalog fo...