Is there any lamination to the number of CI classes available for selection in the ITSM Module?

[Natalia]

Hi,

I am looking for information on what CIs are available for selection in the ITSM Module.  I was told that the OOTB has a limited CI available for selection in the ITSM module.  I find it very strange that the users seem to only be able to select host information and not databases and other CIs that are configurable. 

The CIs do exist within the CMDB.

Help... If anyone has the list of OOTB CIs that are visible for selection within the ITSM Module please share.

Thanks in advance.

Natalia

[AshishKM]

Hi @Natalia , 

Please confirm the forms where are experiencing such limited CI visibility issue, however you can configure the Configuration Items [ cmdb_ci ] table on any form as reference field and get all CI coming under that table ( including all child class CI ), 

Please check the specific form and share the field definition with table/applied conditions so we can help to update it ( if required ).

-Thanks,

AshishKM