RPA HUB in flow designer in service now
Hi All, Could you please let me know how to use RPA hub in flowdesigner. let me know if there is any steps or document which will help to call the Bot process in the Flow designers, thanks
Forum Posts
Active Directory Synch is not working
Hello, Our User group from Active Directory is not synch to our Development environment but is synch in Production. Where do I check on the configuration that will identify the synch? and how do I fix it? Thank you.
Resolved! Suppose print all incident which priority 1 . How put in array please help me ?
var priority1Incidents = [];var gr = new GlideRecord('incident');gr.addQuery('priority', '1');gr.query();while (gr.next()) {var incident = {'number': gr.getValue('number'),'short_description': gr.getValue('short_description'),priority1Incidents.push(...
Resolved! Submit button not visible after upgrade
Hi all, So after upgrading my instance to Washington, I couldn't see the submit button anywhere in hardware table but the UI action is still active. It is saying something like this might create a skipped record.
Can't see who else is viewing an incident in Service Operations Workspace, able to do this in native
Hi all,We're looking to begin using SOW soon but we've noticed that this feature doesn't seem to be available in the workspace UI. In Native view whilst viewing an incident / req / task you can see (on the grey bar at the top) who else is looking at ...
how to add a field "sys id" in a list view if it in not present in personalize option?
how to add a field "sys id" in a list view if it in not present in personalize option?
what user role access is required to integrate ServiceNow with Power Automate.
Hi,I want to integrate ServiceNow with power automate what kind of user and roles should be required to integrate successfully.(i need to access incident table as of now).which role is sufficient like ITIL or user with no role etc.. please suggest in...
Resolved! How to give access to KB articles to edit.
User wants to edit KB article but don't have access to open that.
Resolved! Any idea were the Virtual agent chat convo are stored ?
I wanted to access all the convo's of virtual agent chat , were are they stored ?
Resolved! Need help to auto populate field values from business rule
Hi,I`m trying to create abusiness rule to auto populate below fields for an incident form using script.Category (category)： SecuritySub category (subcategory)： Other Channel (contact_type)： Event Could you please help me how to auto-populate the val...
How to hide few choices from list view for few users based on the Role
Hi All, I have a requirement where i need to show only 2 state choices InProgress and Pending in List View only to the users based on the logged in user if he has specific role. Can anyone please help me if it is possible to hide few choices of state...
Resolved! Make UI Action open a URL in a new tab in the browser.
I have a UI Action as a link on a form.When clicked, the UI Action should open a URL in a new tab in the browser.Seems like a simple thing, but I can't figure it out ...In many cases the Community suggests window.open(url, '_blank'); -> don't work be...
Impact of setting a field to be inactive on the dictionary
On the dictionary there's an "Active" field. I want to know exactly what the impact is in ServiceNow of setting a field to be inactive on the dictionary, using that active field. I'm thinking here specifically of fields on CIs, or on tasks such as ...
Resolved! Translate Non English characters to English characters
Hello All,I am having a requirement where characters like Ö are coming from third party application to User Table in ServiceNowAs these are non English characters we could not trigger the Integration from ServiceNow.Can someone help me on this how to...
Resolved! How to get ServiceNow CSA Exam Voucher?
I'm planning to take the ServiceNow CSA exam in person, and I'm ready to pay the $300 exam fee. However, when I tried to pay through the "webassessor" link, it prompted me to enter a voucher code. I don't have a voucher code, but it seems it's requir...