Occurred issue when entering into Standard Change request.

praveen1231
Tera Contributor

‎12-17-2023 11:52 PM - edited ‎12-17-2023 11:59 PM

Hello everyone,
My issue is, when I impersonate the user who contains the ITIL role, and I try to enter into the Standard change request it was saying as not authorized. Please refer the below screenshots.

praveen1231_0-1702885685062.png

This is the standard change request page👆.

 

 

praveen1231_1-1702886244040.png

When I try to click Second highlighted link, I'm facing an error only when I impersonate the user containing the role ITIL as above mentioned.

 

 

praveen1231_2-1702886244085.png

 

Actual output needs to look like this👆.

Please help me to solve the issue. Thank you.

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Anil Lande
Kilo Patron

‎12-18-2023 02:15 AM

Hi,

Check categories 'sc_category' table and check the roles added for standard change category.

 

Screenshot 2023-12-18 at 3.43.54 PM.png

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
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