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In scheduled jobs

if the assignment group is US client our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day.

Porkodi by Tera Contributor
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Change request should be in closed state only

If we have a change in lying "pending acceptance" state and if we need to close that change (with cancel reason code)as its no longer needed. It would bypass the SMO approval and move to next state "pending owner approval" and sometimes straight way ...

Porkodi by Tera Contributor
  • 392 Views
  • 2 replies
  • 0 helpfuls