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Resolved! servicenow labs

Hey guys, so I'm having trouble accessing the labs on the ServiceNow learning. After completing a lesson, when it's time to do the labs it's not giving me all the information needed to complete it. If anyone can help me in this matter it would be app...

elijahmelvin by • Tera Contributor
  • 3090 Views
  • 5 replies
  • 3 helpfuls

Now Knowledge Exchange - SN Utils

SN Utils- Tool ServiceNow (Browser Extension)The ServiceNow Utility Browser Extension is a helpful tool that enhances your browsing experience by providing quick access to various ServiceNow functionalities. It allows you to interact with ServiceNow ...

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pgarg by • Tera Contributor
  • 8872 Views
  • 1 replies
  • 1 helpfuls

workflow execution is not working during update

Hi Team,I have created a workflow where condition is if state change to "awaiting vendor " added a timer activity  to wait for 24 once 24 hour pass  send a notification and change the status of incident to "active" ,flow is working fine and set the s...

vinitaraico by • Tera Contributor
  • 923 Views
  • 2 replies
  • 0 helpfuls

moogsoft onprem reopen incident in servicenow

Hi Team,  ServiceNow is integrated with on Prem Moogsoft ,We have a requirement reopen  resolved incident if the incident resolve with in 24 hour . Any help appreciated what properties i can use to reopen incident in servicenow 

vinitaraico by • Tera Contributor
  • 855 Views
  • 2 replies
  • 0 helpfuls

Error while training model - Virtual Agent

Hello, I am getting the below error while trying to train the model in VA. When I try to sync the sources, I get the below error i got the 'sharedservice.worker' users with the required role and 'glide.shared_service_scheduler.url' property value as ...

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ajx by • Tera Guru
  • 1070 Views
  • 2 replies
  • 0 helpfuls

Approval on Catalog Item

Hi All,I have the requirement Please help me in detail to achieve this.Process Summary:1. Day 0: Initial approval request is sent.2. Day 2: 1st reminder is sent after 2 days of the initial request.3. Day 5: 2nd reminder is sent after 3 days from the ...

Mahesho11 by • Tera Contributor
  • 1164 Views
  • 2 replies
  • 0 helpfuls

Export a column as Hyperlink

Hello SMEs, Is it possible to export a report with the column being hyperlinked? I am looking to export a list of Tasks for our users to work but currently I will have to manually link all of the Tasks before sending.  If this isn't an inherit featur...

n8 by • Giga Contributor
  • 1139 Views
  • 3 replies
  • 0 helpfuls

How to check Upgrade History

Hi Team, Need Help to Understand Upgrade History Table, after instance Upgraded on any new security Patch /Latest releases etc ,Wanted to understand this Table . what action we have to take on skipped priority 2 records what is the impact if no actio...

vinitaraico by • Tera Contributor
  • 4633 Views
  • 3 replies
  • 3 helpfuls

Hello, Help me understand.

I am new here and . I am junior Developer working in SailPoint IIQ, trying to learn and work together. Here is what I am trying to do: ServiceNow will sent an email create request to SailPoint IIQ, SailPoint will create the email in SailPoint. My Ema...

RitaBhatta by • Kilo Contributor
  • 676 Views
  • 1 replies
  • 0 helpfuls