On change Client script for catalog items

[sivaprasad0725]

when I select On change client script for catalog item 'Variable name' field is showing empty. why?

[Priyanka_786 · Accepted solution]

@sivaprasad0725 :  I checked in my system. It is working fine for me.  Are variables used on this catalog item are multi row type? If yes then you need to create client script at variable set level. Please find this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958051 for more information.

Hope it helps. Kindly mark helpful/accepted if it helps you.

Regards,

Priyanka Salunke

[Danish Bhairag2]

Hi @sivaprasad0725 ,

The form seems to be modified. As OOTB the variable name field comes below the Catalog item name field. Attaching the screenshot from my PDI for ur reference.

Can u check if there is any other field with the same name which is available on that table by doing configure - form layout. If u don't find any I would recommend u to check if there is any client script or UI policy which is written (customised) which could be hiding that field.

Thanks,

Danish