I was created a draft article using exiting article in existing article, Knowledge base is 'A' but the knowledge base is inactive in test and qa and prod instances, so if I can change the knowledge base to 'B' then knowledge article will be visible i...
How can we have Separate Virtual Agent for ITSM and CSM ?
Hey everyone, I'm currently a Guided Impact customer and have used their accelerator services. I'm reaching out to see if others in our community have also used Guided Impact. I would love to hear about your experiences and the opportunity to netwo...
A ServiceNow Health Assessment is a process to evaluate the performance, stability, and overall health of a ServiceNow platform. It is commonly used to ensure that the platform operates optimally, identify areas of improvement, and mitigate risks ass...
Hello, I created a filter that when detected that the date is not today for actual start/end there will be a message. But once I save it, it still able to save. I use onchange for this one.Any idea how can the pop-up message appear to prevent and mak...
Hello everyone, I created a variable with custom type and used the widget field to display the required field as per requirement. I need to pass the widget value to this custom type variable to be stored. But the variable is not showing up in t...
I have a requirement where I need to create a Custom field type "Open Change" to Open Change record from Catalog Item. I am not able to find any information on how to proceed.
Hi All, Issue: Current records listed in the company table aren't showing up as a selection on the downstream suppliers list despite being listed on the company table and having the following fields marked as True: Vendor; Third-Party; and Fourth-P...
Hello, We have a new ServiceNow Partner who will help us with upgrade and patches, we need to add them to our Now Support account to receive communication regarding upgrade and patches, I tried to add their distribution list to our account but the c...
How to set the variables read only on RITM record?
Several time ago, the new custom templates were implemented in knowledge module, people were creating thei KBs withouth any issue, however, we noticed the KBs were not crrated under the knowledge_kb table so it causes our AI Search in Portal do not f...
Hello , How to edit the content in SOW workspace .In below image I want to edit Incident SLA time remaining - 30 minutes or less to breachThanks
Hi Team, We are working on integrating Azure Monitor with ServiceNow for Event Management. We are planning to use OOTB bi-directional connector. The documentation says, we require MID Server. Is that correct or we can integrate directly the two pl...
Hi Team, We are facing issue where Azure VMs discovered via discovery having wrong cpu count in cmdb_ci_win_server Table However for onPrem server it is correct.Just wanted to know How cpu count calculate in case of Azure VMs
How much does the certification cost for the exam? Do active duty military receive any exam vouchers?
