I can only find posts on this from 2022 but since we upgraded to Washington we have experienced random jumping of the cursor to different fields in Service Operations Workspace. ServiceNow have so far provided no solution and it is starting to drive ...
Hi We want to remove list in SOW workspace in left pane 3 lines. We want to see other 3 home, schedule, teams but we don't want list.
Hi AllI am in the process of transitioning to a new company and have merged my account to transfer my CTA certification to my new email address from my previous one. When I merged, I received an email stating: "We have identified an issue with your r...
Hello Everyone, We are facing an issue while trying to raise an offer through an order guide in Sp portal. Even though the filed is automatically filled (the variable value is cascaded from order guide i.e we added item assignment variable in rule ba...
For the Employee Service Center (ESC) side, when I click on my task, I want to add a redirect link that depends on each approval to take users to the corresponding Knowledge Base (KB) article. How can I implement this? I've tried several approaches i...
In a Catalog Item consists of Mrvs When the csv is uploaded there are auto populated.which has variables - Data, data description, data user id1, data user id2, data user id3 all are single line texts. we need to restrict the the form when user id of...
Hi Team, In Our instance we have restricted users to browse ServiceNow instance using browser(chrome,edge etc) on Mobile ,However now i need it enable for single users I tried below in "For Mobile" UI script but didn't help Any suggestion apprecia...
I have been using my now learning account for a while. I paid for and took some on demand courses and also paid for a voucher to take my exam. I had paid for and registered for a course last week and was going through the course. As of today I am n...
When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.
On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge and 'com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=' for catalog item.This links look like backend view (check screen short). On homepage search box ...
Hello community,I just need to consult something.Customer has received a SN Communication Record: Deprecation of Three-Key Triple DES in Password2 fieldsI know Triple DES is Officially Being Retired and customer is asking about the impact to their in...
Need to set transaction quota rule for a scheduled job called "clean expired rollback contexts". I want to understand how the conditions should be applied for it.
Hi,Do ServiceNow publish their own performance metric in regards to their own performance. I am aware they publish their availability of the platform but do the publish the following metrics for example and if so where can I find them.Incident Manag...
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this: ...
Hi all,the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?Opening like this: Should open like this:...
