Resolved! Need to set transaction quota rule for a scheduled job
Need to set transaction quota rule for a scheduled job called "clean expired rollback contexts". I want to understand how the conditions should be applied for it.
Forum Posts
Are ServiceNow's Service Desk Performance statistics published
Hi,Do ServiceNow publish their own performance metric in regards to their own performance. I am aware they publish their availability of the platform but do the publish the following metrics for example and if so where can I find them.Incident Manag...
Open the record in workspace
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this: ...
Resolved! Open the record in workspace
Hi all,the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?Opening like this: Should open like this:...
Resolved! On click of dashboard widget, record should open in workspace itself.
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this:...
How to change the read only knowledge base field in Knowledge article?
I was created a draft article using exiting article in existing article, Knowledge base is 'A' but the knowledge base is inactive in test and qa and prod instances, so if I can change the knowledge base to 'B' then knowledge article will be visible i...
How can we have Separate Virtual Agent for ITSM and CSM ?
How can we have Separate Virtual Agent for ITSM and CSM ?
Resolved! Seeking Feedback from Current Guided Impact Customers
Hey everyone, I'm currently a Guided Impact customer and have used their accelerator services. I'm reaching out to see if others in our community have also used Guided Impact. I would love to hear about your experiences and the opportunity to netwo...
ServiceNow Health Assessment
A ServiceNow Health Assessment is a process to evaluate the performance, stability, and overall health of a ServiceNow platform. It is commonly used to ensure that the platform operates optimally, identify areas of improvement, and mitigate risks ass...
Resolved! Service Catalog - Custom variable type
Hello everyone, I created a variable with custom type and used the widget field to display the required field as per requirement. I need to pass the widget value to this custom type variable to be stored. But the variable is not showing up in t...
Service Catalog - Custom field type
I have a requirement where I need to create a Custom field type "Open Change" to Open Change record from Catalog Item. I am not able to find any information on how to proceed.
Records aren't showing up as selection for the downstream suppliers table
Hi All, Issue: Current records listed in the company table aren't showing up as a selection on the downstream suppliers list despite being listed on the company table and having the following fields marked as True: Vendor; Third-Party; and Fourth-P...
How to add a ServiceNow Partner to NowSupport portal?
Hello, We have a new ServiceNow Partner who will help us with upgrade and patches, we need to add them to our Now Support account to receive communication regarding upgrade and patches, I tried to add their distribution list to our account but the c...
Resolved! Read only variables on RITM
How to set the variables read only on RITM record?
AI search and Knowledge templates
Several time ago, the new custom templates were implemented in knowledge module, people were creating thei KBs withouth any issue, however, we noticed the KBs were not crrated under the knowledge_kb table so it causes our AI Search in Portal do not f...