On List view field is not editable

[Pranali18]

Hi,

sn_si.analyst role is not able to edit assigned to field on list view of security request but at the same time sn_si.admin is able to do so.No ACL,client script or ui action for it. This seems OOTB configuration.
Does anyon eknow how this is configure?

Thanks.

[Jitendra Diwak1]

Hi @Pranali18,

To address the issue where the "sn_si.analyst" role cannot edit the "assigned to" field on the list view of security requests while the "sn_si.admin" role can, you can follow these steps:

1. **Review Role Permissions**: First, ensure that the "sn_si.analyst" role has the necessary permissions to edit the "assigned to" field. Navigate to the Role form for the "sn_si.analyst" role and verify that the appropriate table-level and field-level permissions are granted.

2. **Check Field Access Controls**: Double-check if there are any field-level access controls (ACLs) specifically restricting editing of the "assigned to" field for the "sn_si.analyst" role. Review the ACLs associated with the "assigned to" field to ensure there are no restrictions for the "sn_si.analyst" role.

3. **Inspect UI Policies and Client Scripts**: Although you mentioned there are no UI actions or client scripts, it's worth verifying if there are any UI policies or client scripts indirectly affecting the editability of the "assigned to" field. Even if they are not directly related, they could be impacting the field behavior.

4. **Compare Role Configurations**: If everything seems correct in terms of permissions and access controls, compare the role configurations between "sn_si.analyst" and "sn_si.admin" to identify any discrepancies that might explain the difference in behavior.

5. **Test in a Controlled Environment**: Create a controlled environment where you can test the behavior of the "sn_si.analyst" role with different configurations. This can help in isolating the root cause of the issue.

6. **Engage ServiceNow Support**: If the issue persists and you're unable to identify the root cause, consider reaching out to ServiceNow support for assistance. They can provide further insights and assistance in troubleshooting the issue.

By following these steps, you should be able to identify and resolve the issue preventing the "sn_si.analyst" role from editing the "assigned to" field on the list view of security requests.

Please accept my solution if it resolves your issue and thumps 👍 up 

Thanks 

Jitendra