Knowledge Article expiration
Is there a way to keep expired Knowledge Articles available for viewing until a new one is published?
Forum Posts
Useful and Rating field in kb_feedback table
Hi, I have an field called "Useful" with options yes/no but I am not able to understand from where is that value populating . Can anyone please help me understand from where this value is updating. Also as rating is a string field can we build a repo...
Performance Testing on Service Now using JMeter Record Controller
I am using Jmeter to perform performance testing on a ServiceNow catalog item form by Record Controller. But the catalog item is not populating data for the reference fields in the form. Can you tell me why is this happening?I believe that JMeter is ...
how to convert base64encode into number like cid:1451791534740 through business rule script
Hi Team,how to convert base64encode into number like cid:1451791534740 through business rule script in servicenow. i have done some script for that.var gr = new GlideRecord('incident');gr.query();if(gr.next()){var base64EncodedString='GVzdGluZyBhdHRj...
Description is not populating from the body of the email(flow designer)
I have an issue in production that email body is not populating in the description of the incident. I have created a flow designer and mapper the fields but it's working fine in test environment but in production iam facing the issue.Thank you in adv...
Lower environment chsnges
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
Resolved! Language: Vietnamese
We are planning to roll out the HRSD application to our market in Vietnam and we require the employee center pro in Vietnamese. Is still a standard plug in offered by ServcieNow or what are our options? Thanks
Customize "Grant a time-limited user role" feature to ITIL role
Hello Folks,I would like to utilize the “Grant a time-limited user role” feature available in Washington release. I want it to request ITIL Access. I would like to customize it for itil role.Out of the box, we can request below roles using this featu...
Resolved! Script Include does not work correctly for non-admin users
Hello,I have got a task to highlight due date field on a list view in accordance with some specific time conditions. This is implemented fine. I created a Script Include and put it under the field style for Incident table/due date value field.In the ...
Resolved! Adding reports to User Experience analytics
Hi, We have the user experience analytics added for our service portal and we have the Out of the box reports there. However my client wants to add additional reports like most trending topics, pages with most feedbacks etc. Is this possible to add m...
Users Unable to Login ServiceNow through OKTA randomly
Users are not able to login to ServiceNow through OKTA, routing to logout succeeded screen. 1. The issue is coming when the field which is sent by Okta for authentication not matches with the field in ServiceNow which used for authentication.2. The f...
Unable to generate the task when Ritm variable checkbox is true
I have created catalog item and checkbox variable is also created and it is available in RITM level. when i check the checkbox to true (in RITM) It should trigger the Task. please help me out.
Table for seeing portal page views
Hi, Is there any table where we can see how many users have viewed my portal pages and how many have created request from them? Regards,Maharshi Chatterjee
selenium integrated with ServiceNow
Is selenium ATF tool integrated with ServiceNow atf if yes then from which version.
Resolved! Worknotes
we need SI with 2 functions to 1) concat and update in worknote of specific type 2) Parse worknote type in diff. attributes.