Hi Team,how to convert base64encode into number like cid:1451791534740 through business rule script in servicenow. i have done some script for that.var gr = new GlideRecord('incident');gr.query();if(gr.next()){var base64EncodedString='GVzdGluZyBhdHRj...
I have an issue in production that email body is not populating in the description of the incident. I have created a flow designer and mapper the fields but it's working fine in test environment but in production iam facing the issue.Thank you in adv...
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
We are planning to roll out the HRSD application to our market in Vietnam and we require the employee center pro in Vietnamese. Is still a standard plug in offered by ServcieNow or what are our options? Thanks
Hello Folks,I would like to utilize the “Grant a time-limited user role” feature available in Washington release. I want it to request ITIL Access. I would like to customize it for itil role.Out of the box, we can request below roles using this featu...
Hello,I have got a task to highlight due date field on a list view in accordance with some specific time conditions. This is implemented fine. I created a Script Include and put it under the field style for Incident table/due date value field.In the ...
Hi, We have the user experience analytics added for our service portal and we have the Out of the box reports there. However my client wants to add additional reports like most trending topics, pages with most feedbacks etc. Is this possible to add m...
Users are not able to login to ServiceNow through OKTA, routing to logout succeeded screen. 1. The issue is coming when the field which is sent by Okta for authentication not matches with the field in ServiceNow which used for authentication.2. The f...
I have created catalog item and checkbox variable is also created and it is available in RITM level. when i check the checkbox to true (in RITM) It should trigger the Task. please help me out.
Hi, Is there any table where we can see how many users have viewed my portal pages and how many have created request from them? Regards,Maharshi Chatterjee
Is selenium ATF tool integrated with ServiceNow atf if yes then from which version.
we need SI with 2 functions to 1) concat and update in worknote of specific type 2) Parse worknote type in diff. attributes.
Hi Community, How do I perform this in servicenow Instance. Can you paste the steps below?
When incident created through portal or any record producers,all notifications are working as expected, but not resolved. callers/affected users are not receiving resolved notification,working Dev instance but not in Test and Prod. quick help would r...
Hello , Like agent workspace - we have scheduled job AWA - Set Inactive Agents Offline , how can we do same for SOW ? Thanks