Set inactive agents offline - SOW

[harry24]

Hello , 

Like agent workspace - we have scheduled job AWA - Set Inactive Agents Offline , how can we do same for SOW ?

Thanks

[Community Alums · Accepted solution]

Hi @harry24 ,

For SOW, we have the same Scheduled job which runs every 1 minute : AWA - Set Inactive Agents Offline.

Now, what you can define is a Property called com.glide.awa.agent_inactivity_threshold_seconds with your value .

The inactivity is calculated using the system property "com.glide.awa.agent_inactivity_threshold_seconds". If this property is not defined in an instance, it will take the default value of 300 seconds.

Please refer to KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823131

[harry24]

We are already using Agent workspace and this is running fine .

So as you said the same scheduled job will be executed it means I dont need to do anything extra for SOW

[Community Alums]

Hi @harry24 ,

I don't think you need any additional one to be created.

[harry24]

thanks for prompt reply