Standard Ticket Header Widget Alignment

[Evren Yamin]

Hello, oob the standard ticket header, returns the info fields defined on the ticket_configuration table and since its a comma separated value, it just returns like this on the portal

I currently have a requirement to modify this and align the info fields to a certain way.

Like below: (assignment group and assigned to should be on a separate rows and merged to 2 columns)

Caller	Category
Priority	Urgency
Assignment group
Assigned to

Is this possible? Thanks so much for the help

[Harish KM]

Hi @Evren Yamin you can modify the fields order under "Standard Ticket configuration", below example

[Evren Yamin]

Hello @Harish KM, thanks for your response, I have already configured this and added the fields required on the info fields, I am looking on how I can align them like below.

(assignment group and assigned to should be on a separate rows and merged to 2 columns)

Caller	Category
Priority	Urgency
Assignment group
Assigned to

[Harish KM]

Hi @Evren Yamin in the info field section you need to add in order in this way caller,Priority,Assignment Group, Assigned to .. to display in this order

[Evren Yamin]

Hello @Harish KM, if I do that, it will just display by order like 

caller

category

priority

urgency

assignment group

assigned to

I need for the display to look like this

Caller	Category
Priority	Urgency
Assignment group
Assigned to