Hello, oob the standard ticket header, returns the info fields defined on the ticket_configuration table and since its a comma separated value, it just returns like this on the portal
I currently have a requirement to modify this and align the info fields to a certain way.
Like below: (assignment group and assigned to should be on a separate rows and merged to 2 columns)
| Caller | Category |
| Priority | Urgency |
| Assignment group | |
| Assigned to |
Is this possible? Thanks so much for the help
Hello, @Harish KM, that is where I am lost since we are getting comma separated values, so we are calling the values in the html like this and it just aligns the fields in order.
how should I break the values in order to achieve the tabular format?
