Unable to programmatically start Playbook – Script Include, Business Rule, or Flow attempts not work

[John24]

I’ve been trying to programmatically start a Playbook in ServiceNow and wanted to check if anyone has successfully done this using:

• Script Includes
• Business Rules
• Flow Designer (Flow / Subflow / Custom Action)

So far, none of my attempts have worked as expected.

1) sn_playbook.PlaybookExperience.triggerPlaybook(playbookScopedName, current);

2) var playbook = new sn_playbook.Playbook();

playbook.startPlaybook('sys_id_of_your_playbook', current);

[Ankur Bawiskar]

@John24 

but why to trigger from script?

Let it trigger from field update based on matching condition

I could see this link, see if that helps

How to trigger playbook using button from workspace? 

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[John24]

Based on which RITM is created → start the correct playbook (Playbook1, Playbook 2, Playbook 3…).

I'm starting it from request because I'm calling it when order guide is created and it normally comes with 3 or more request item attached to the request. The trigger condition is only allowing me to call 1.

Playbook1 to start

REQ (1 record) ├── RITM 1 ├── RITM 2 ├── RITM 3

Playbook2 to start

REQ (2 record) ├── RITM 4 ├── RITM 4 ├── RITM 5

Playbook3 to start

REQ (3 record) ├── RITM 6 ├── RITM 7 ├── RITM 8

What I really want to happen:

IF RITM = Playbook 1 → Start DAP playbook

IF RITM = Playbook 2 request type → Start Playbook 2

IF RITM = Playbook 3 request type → Start Playbook 3

Since I'm running this from a scoped app, I'm trying to do this without add a new field in request table since I'm working in global scope. 

[Tanushree Maiti]

Hi @John24 

To programmatically start a Playbook in ServiceNow , you can use the  PlaybookExperience - Scoped API

Refer: 

PlaybookExperience - Scoped 

Create a playbook 

 

[John24]

I already tried that. I already called that method, nothing happens. It's not starting the playbook. My codes are in scoped application.