when we are updating and work notes and comment its not printing in logs

[sangitakumari]

when we updated comment and work notes, and  work notes and comment is   not printing in logs. if anyone know kindly let us know. where i am doing wrong in code. Below are the code.

var state = "";

    var specialcomment = "";

    var aworknote = "";

    var acomment = "";

    //var acomment = "";

    // var work_notes = current.work_notes.toString();

    if (current.state.toString() == '2') {

        current.work_notes = "State changed to:" + current.getDisplayValue('state');

        gs.log("work_notes change for state in progress" + current.work_notes);

        //var demistocomment = current.work_notes + current.comments.toString() + specialcomment;

        var demistocomment = current.work_notes;

        gs.log("Work_notes and comment and resolution code and resolution notes" + demistocomment);

    } else if (current.state == '3') {

        if (current.hold_reason == '5' || current.hold_reason == '4' || current.hold_reason == '1') {

            current.work_notes = "State changed to:" + current.getDisplayValue('state') + "and reason is:" + current.getDisplayValue('hold_reason');

            gs.log("work_notes chnage for state" + current.work_notes);

            // demistocomment = current.work_notes + current.comments.toString() + specialcomment;

            demistocomment = current.work_notes;

            gs.log("Work_notes and comment and resolution code and resolution notes" + demistocomment);

        }

    } else if (current.state.toString() == '6' || current.state.toString() == '7') {

        specialcomment = "Resolution Code : " + current.close_code + '\n' + "Resolution Notes : " + current.close_notes;

        state = "Resolved"; //Resolved or Closed

        demistocomment = specialcomment;

        gs.log("Work_notes and comment and resolution code and resolution notes" + demistocomment);

    } else if (current.state.toString() == '8') {

        state = "Rejected"; //Rejected

    } else if (current.work_notes.changes()) {

        var worknote = current.work_notes.getJournalEntry(1);

        var worknoteContent = worknote.toString().split("(Work notes)");

        aworknote = worknoteContent[1].trim();

        demistocomment = aworknote;

        gs.log("printing work notes" + demistocomment);

    } else if (current.comments.changes()) {

        var comment1 = current.comments.getJournalEntry(1);

        var comment2 = comment1.toString().split("(Additional comments)");

        acomment = comment2[1].trim();

        demistocomment = acomment;

        gs.log("printing comment" + demistocomment);

    }

[Appanna M]

Hello @sangitakumari ,

Try using the gs.info() or gs.debug() in place of logs and check once. If you are working in a custom scope application gs.log() will not work.

Please Mark My Answer as Helpful and Accept as Solution, if you find this article helpful or resolves your issue.

[sangitakumari]

I try with gs.addinfomessage() its not priting message for work notes and comments.