Workflow re-triggering

[vinod96]

In production workflow showing error. It is possible to re-trigger the workflow. In dev i have made some changes in same workflow after that i have to move prod. My question is is there any problem with workflow versions . could you please help any one please guided me 

[Danish Bhairag2]

Hi @vinod96 ,

If you are asking to re -trigger the workflow for a specific request i don't think that is possible. The best practice would be to ask the user to raise a new request so that the updated version of the workflow(which u will be moving into Prod after changes) gets triggered for that request.

Please mark my answer helpful & accepted if it helps you with your query.

Thanks,

Danish

[Riya Verma]

HI @vinod96 ,

Hope you are doing great.

Firstly, it's important to ensure that the changes made in the development environment are thoroughly tested and validated before moving them to production. This helps in preventing unexpected errors or disruptions.

Regarding workflow versions, ServiceNow provides a version control mechanism. Each time you make changes to a workflow and save it, a new version is created. The previous versions are still retained and can be referenced if needed. When you're ready to deploy a change to production, it's important to consider the implications of the new version, especially if it involves critical processes.