Bring your ServiceNow HRSD Experience and Expertise to UCLA Health (Flexible Hybrid Role)
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01-26-2025 08:37 PM
Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
We are looking for a full-time Senior HRIS Analyst, ServiceNow Human Resources Service Delivery (HRSD) to serve as a critical functional and technical expert in implementing, maintaining, and optimizing the ServiceNow HRSD platform. This role requires an exceptional blend of technical prowess, human resources process expertise, and advanced problem-solving skills to drive HR technology solutions.
This is a flexible hybrid role and allows for a blend of remote and on-site work in Los Angeles, requiring presence on-site at least two times a week, and as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Key Responsibilities:
- Provide advanced functional and technical support for the ServiceNow HRSD platform, demonstrating comprehensive knowledge of the product’s full capabilities
- Design, develop, and implement complex HR service delivery workflows that align with organizational strategic objectives
- Collaborate with internal clients to understand their needs, and translate those needs into requirements documentation and technical specifications
- Conduct in-depth analysis of unique, unstructured HR technology challenges, developing innovative solutions without relying on predefined templates
- Perform advanced configuration and customization of ServiceNow HRSD to meet intricate business process requirements that streamline HR processes, enhance the employee experience, and increase efficiency; test and deploy solutions
- Create detailed functional and technical documentation, process maps, and system configuration guides; train end users on new and enhanced ServiceNow HRSD functionality
- Evaluate and recommend improvements to existing HR service delivery processes and technological implementations
Qualifications
- Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field or equivalent experience
- 5-7 years of progressive experience in HRIS systems, with a minimum of 3 years of specialized ServiceNow HRSD implementation and support
- Advanced understanding of HR business processes and technology ecosystems
- Proven ability to analyze complex scenarios and develop strategic, technology-driven solutions
- Strong technical skills in system configuration, workflow design, and integration methodologies
- Expert-level proficiency in ServiceNow HRSD platform
- Advanced problem-solving skills with the capability to address unprecedented technical and functional challenges
- Experience leading HR process improvement and multi-system automation projects
- Complex workflow design and optimization
- Advanced reporting and analytics capabilities within HRSD, including performance analytics is preferred
- Strong communication skills across technical and non-technical audiences
- Ability to translate complex technical concepts into business-friendly language
- Proactive approach to identifying and resolving potential system limitations
- High degree of adaptability in rapidly changing environment
- Demonstrated ability to work with others from diverse backgrounds
- Self-motivated and works independently and as part of a team
Preferred Certifications:
- ServiceNow Certified System Administrator
- ServiceNow Certified HR Service Delivery (HRSD) Implementation Specialist
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 – $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
- Labels:
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Full-Time
