Can someone please help me?
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3 weeks ago
Hello all,
I am someone who is pretty new to what ServiceNow is and what kind of opportunities it has to offer.
I want to pursue getting the CSA certification along with other certs that are needed to become a junior systems admin or even junior business analyst. My problem is that I'm trying to secure a job that lets me work remote and is Mon-Fri.
I've had a really hard time trying to find remote, entry level jobs for the path that I'm looking to take and I'm not sure if I'm just not looking in the right places or what I'm missing. All in all I just want to make sure that I'm not wasting my time getting the CSA cert and pursuing other certifications because I'm not able to see the jobs I WOULD apply for after obtaining the certs.
thank you in advance to anyone who's willing to take time to help me figure out my future.
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2 weeks ago
Hello @SH101 ,
Welcome to Servicenow community buddy 😀 ,
Try to spend at least 1–2 hours daily on the ServiceNow Community. It will help you Upskill your ServiceNow knowledge ,Gain a better understanding of different ServiceNow concepts , Explore real-time business requirements ,Try answering questions to test your understanding ,Learn different approaches and best practices .
Regularly engaging in the community will definitely be beneficial for your ServiceNow career journey and help you grow as a developer.
Refer this thread for interview question :
https://www.servicenow.com/community/creatorcon-lab-support/interview-purpose/m-p/3485507#M341
For CSA certification , I suggest you please first refer ServiceNow official training material and recommends completing these training course(s) for CSA :
You can also refer this following community discussions about CSA study materials :
https://www.servicenow.com/community/sysadmin-forum/csa-mock-questions/m-p/3442598
https://www.servicenow.com/community/sysadmin-forum/csa-certification-mock-test/m-p/2652700/page/5
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya,
Technical Consultant
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2 weeks ago
Hi @SH101 ,
It’s great that you’re thinking ahead before investing time and money into certifications.
1. Is CSA Worth It?
Yes — the CSA (Certified System Administrator) is the foundational certification in ServiceNow. Most entry-level admin or junior roles list CSA as either required or preferred. It’s not a waste of time, but it’s usually the starting point, not the final step.
2. Why Remote Entry-Level Roles Are Hard to Find
Fully remote + entry-level + ServiceNow is a competitive combination. Many companies prefer some hands-on experience (even 6–12 months) before offering remote flexibility. It’s not impossible — just limited.
3. What Might Help You Stand Out
Instead of only focusing on certifications:
Practice in a Personal Developer Instance (PDI)
Build small use cases (Incident flows, catalog items, reports)
Learn basic ITSM processes
Get familiar with real-world scenarios
Experience (even self-built) matters more than multiple certs.
4. Job Search Strategy
Look for:
“ServiceNow Administrator – Junior”
“ServiceNow Analyst”
“ITSM Analyst”
“ServiceNow Support”
Also consider hybrid roles first — they’re often easier to enter.
5. Final Advice
CSA is valuable, but combine it with hands-on practice and practical understanding. Don’t rely on certifications alone. Focus on skills + small projects + networking in the ServiceNow community.
You’re not wasting your time — just make sure you build practical experience alongside certification.
Hope this helps, and best of luck on your journey!
If my response helped answer your question, please feel free to mark it as Correct ✅ and close the thread 🔒 — it helps other community members find the solution faster 🙌🙂
Regards,
Sandesh Powar
