- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2025 06:08 AM
Catalog Item
Name : My Incident Updates
Short Description : Submit this form to get updates on the incidents raised by you.
Details to be added,
Requested for : Auto-populate on load : User can change this(editable).
Manager : Add Requested For user's manager.
Select CI : Reference : cmdb_ci table.
My Incidents : Multi line text : read only. Auto add all the incidents where caller = requested for user and Configuration is same as the selected ci in "Select CI" variable.
Flow:
Request submitted goes to manager approval goes to create task for each incident which is shown in "My incident" and add assignment group of respected incident to the assignment group in the task.
I have already created everything except the flow if any suggestions please leave a message as i was a beginner so that i was struck in the flow,
Thanks.
Solved! Go to Solution.
- Labels:
-
Contract Jobs
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2025 06:14 AM
Since you already informed you are a beginner, please start from your side and it will be learning for you.
There are lot of blogs/videos for you to get started.
Please start and let us know where are you stuck
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2025 06:14 AM
Since you already informed you are a beginner, please start from your side and it will be learning for you.
There are lot of blogs/videos for you to get started.
Please start and let us know where are you stuck
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2025 06:18 AM
Thanks i have been going through some online stuff.