agentic workflow is only running form now assist panel and not from the trigger condition

Deepika54
Tera Contributor

‎07-21-2026 08:17 AM

Hi team,

 

There is the OOB agentic workflow called 'classify tasks'. I have added a trigger condition to it but it is not triggering the workflow. It is only triggering when i specify it in the now assist panne stating 'Predict subcategory for xyz incident'

Deepika54_0-1784646899996.png

The backend flow also is triggering and is active and has successful execution logs as well

 

Deepika54_1-1784646938588.png

 

Deepika54_2-1784647002217.png

 

Am i missing something . Kindly help

0 Helpfuls
  • 633 Views
1 REPLY 1

JD007
Tera Contributor

‎07-21-2026 08:35 AM

I have read you cannot attach active triggers to a base OOB agentic template. You will need to duplicate it to another workflow and add the trigger to that.

0 Helpfuls