Cloning now assist skill is not working

Ap_1 · 3 weeks ago

I have cloned OOB now assist skill "Incident summarization" to modify the content text for Resolved and Closed incident. But after cloning the skill and promt the incident summary is giving the summary on JSON format (screenshot attached)

glideFather · 3 weeks ago

ahoy @Ap_1,

you should go to Now Assist Skill Kit (NASK) to check how your custom skill is configured, check the prompt and change it up to your requirements from there. You can also test it directly in the NASK to get an idea of what to expect

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

yashkamde · 3 weeks ago

Hello @Ap_1 ,

I would suggest make the changes in the prompt,

The screenshot you attached is rendering fragments such as 0:, 1:, 2: rather than the normal human readable incident summary. That suggests the response is being interpreted as structured data instead of the expected formatted summary.

If my response helped mark as helpful and accept the solution.