Cloning OOB now assist skill is not working
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08-25-2026 11:23 AM
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08-26-2026 05:52 AM
Hi @Ap_1 ,
Have you cloned directly from Skill kit or Now Assist Admin Console? If not from Now Assist Admin Console then delete the cloned one and start from here.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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08-26-2026 05:58 AM
Hello @Ap_1 ,
I would recommend make the changes in the prompt,
Because the screenshot you attached is rendering fragments such as 0:, 1:, 2:, rather than the human readable incident summary. That suggests the response is being interpreted as structured data instead of the expected formatted summary.
If my response helped mark as helpful and accept the solution.
