Cloning OOB now assist skill is not working

Ap_1 · 3 weeks ago

I have cloned OOB "Incident summarization" skill to rephrase a text on the Summary for Resolved and Closed prompt. But after cloning the summary is showing as JSON (screenshot attached).

Tried by clearing cache but its same.

sandeepdutt · 3 weeks ago

Hi @Ap_1 ,

Have you cloned directly from Skill kit or Now Assist Admin Console? If not from Now Assist Admin Console then delete the cloned one and start from here.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

yashkamde · 3 weeks ago

Hello @Ap_1 ,

I would recommend make the changes in the prompt,

Because the screenshot you attached is rendering fragments such as 0:, 1:, 2:, rather than the human readable incident summary. That suggests the response is being interpreted as structured data instead of the expected formatted summary.

If my response helped mark as helpful and accept the solution.