Conversational Variable

avenkataabh
Tera Contributor

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

15 REPLIES 15

Its OOTB in our instance:

 

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I want the same on the record producer form , not an VA. A variable to interact with user like how a VA does. 

Hi @avenkataabh 

 

Virtual Agent (VA) and Record Producer (RP) are two different things.
If you own an RP, then you need to create the variables manually — but those will be static, and the user needs to answer them accordingly.

 

 

DrAtulGLNG_0-1757332683923.png

 

That's the reason i have asked the question if someone knows how to make it dynamic.

No, it's not possible unless you have a large number of variables and use UI Policies to make the form dynamic.
Without that, the behavior will remain static and limited.