We are facing an issue in indexed source where it is always indexing only two records of the project table instead of indexing all the records present in the project table. As a result of that we were unable to retrieve the matching project details i...
Hi Community, AI agent is creating cases, for all the case types I can see the AI tags next to the predicted case fields on the form. But for one case type, I don't see the AI tags and the worknotes. Can someone please help me to understand how its c...
Hi CommunityI'm bulding custom greeting topic. How can I call conversational catalog in certain brach of the topic flow? or is it possible to call it via AI agent?Thanks!
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
We have recently migrated one NLU topic to LLM now assist for Virtual agent. We are facing 2 isssues:1. The topic is not working as expected in the Now assist for virtual agent (example it is for creating incident from short description. When we ente...
Hi , Need Now Assist Implementation execution plan details (activity wise) and use cases. anyone has prepared. need step by step activities in DEV,UAT,PROD instances with timelines we are planning to implement below use cases. Chat summarizationIncid...
Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.
Error while testing from the skill kit:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "DATA_PRIVACY_API_ERROR_001: Input data size exceeds limit. Please refer to DataPrivacyApi documentation.", "sourceErrorFeature...
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Please assist me investigating and recovering my dev357521 instance as the "Activate all Software Asset Management Professional plugins" failed
Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation
Hi all,Problem:In Workspace, the OOB Export to PDF for our custom table renders related list rows in DEV, but in Test it not shows the related list (no rows). Classic UI export is fine in both environments; only Workspace export is affected.Observed ...
What is the plugin required for Agentic AI?Can we install plugin in PDI? If yes, what are the use cases we can try for ITSM?
I have completed the List and filter activity still validation is shown as failed. Can anyone help
[Background / Context]In the Now Assist Virtual Agent (NAVA) web interface, clicking the Chat button at the top displays all currently Active conversations. Each conversation can be individually selected, allowing the user to resume and continue any ...
