I am experiencing an issue with Genius Results in the search functionality. For the same search query, Genius Results are inconsistently displayed — sometimes they appear and sometimes they do not. I would like to understand why this is happening and...
when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...
Hi Community,I’m currently working on a project where our users initiate chats via Teams, which are then routed to agents using Genesys Cloud. We are looking to leverage Now Assist (Generative AI) within ServiceNow to provide our agents with Chat Rep...
unable to open my pdi showing "You're waitlisted for an instance. You'll receive an email as soon as one is available" from past two days
Can anyone guide on how to use A2A protocol to connect ServiceNow Agents with third party Agents or vice versa. Can anyone guide on how to use A2A in between 2 different ServiceNow instance to integrate between 2 Agents? Where do I get/configure OAut...
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
I see that admins are able to use some of the now assist for creator skills (flow recommendation, code generation & assist). As per documentation, users need now assist creator role to access the skills. Anyone faced this issue and how to fix it?
Iam trying to develop the flow designer by using the now Assist prompt,But there is one issue iam facing with the ask for approval condition,where iam unable to add the logics by today using the prompt, please suggest how to add the conditions inside...
I am aiming to implement a seamless 'Action-First' experience for IT Service Catalog requests. When a user types a prompt like 'I want to order a new laptop', I want Now Assist to trigger the fulfillment process immediately. I am seeking clarificatio...
I need personal help, In my company I was given the responsibility of being the first to learn about AI, contact clients, and develop possible solutions. Please indicate the best way for me to develop in this area, how you did it if you have a study...
Hello, I am currently in the Implementation Specialist course for ITSM. I have a task to download an XML project plan from Now Create Portal. But when I login to my now create, the landing page is different from that of the instructions. please how c...
Hello,We have implemented ITSM and CSM on the ServiceNow instance. In this implementation, we have created a copy of the Record page in CSM Configurable Workspace. Now, we have planned to enable Now Assist.Is all the Now Assist configuration enabled ...
My organization is exploring the implementation of the Now Assist for creator plugin for ServiceNow to enhance our [specify use case, e.g., ITSM, HRSD, or CSM] workflows with generative AI capabilities. To help us evaluate this solution, we would app...
In many ServiceNow implementations, organizations require search results to include relevant content from trusted external websites. This article explains how to configure the Web Crawler capability in External Content Connectors to index external da...
Hi Team,I hope you are doing well.I am currently working on a use case involving access issues related to user ID validation and would appreciate your guidance on the approach.Scenario:Handling access issues where user ID validation is required.Appro...