How to acheive below scenario

[sajampan]

My query here is 

• Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.

• The section should display only open (active) RITMs requested by the same caller.

• Closed, cancelled, or completed RITMs should be excluded from this view to avoid clutter and improve relevance.

[Dr Atul G- LNG]

Hi @sajampan 

I already replied in your previous thread.

So you want to make the change in this pop-up window. Right-click on the impacted user, select Configure Dictionary, and then go to the Attributes related list.

[sajampan]

HI @Dr Atul G- LNG 

i want to enable same functionality for "Requested for " field .after clicking that relation ship button it should show the open/inprogress ritm's created by same caller

[Dr Atul G- LNG]

Hi @sajampan 

You need to configure the attribute, as I mentioned earlier—the same has already been done on the Caller field in the Incident form.

[sajampan]

Even  i tried through attribute but not working. Can you give steps via Macros and system declaratives.