we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built as mentioned below.-Detect IT ...
Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.could you please provide the solution for this issue.
Does Now assist for SIR has the work-notes and additional comments summarization skill ?if we don't have this kind of skill OOB can we create a custom skill?
While going through the Service Now Platform implementation, there is task validation to be done (attached SS). But unfortunately, task details aren't visible. Can someone help me with suggestions on how to maximize the window for task details.#SNPIN...
Today (15th April) I saw in my developer site there was an highlight to upgrade my PDI to Australia release including Now Assist. I did not hesitate and upgraded it. Yes, the new PDI instance has Now Assist Enabled but plugins are not available to a...
I have logged in partner portal with my company mail.But still asking for Certification maintenance fee and also where should i link webassessor i cant see option in now learning .Since tomorrow is last date for delta please help me with that
We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...
Hi everyone,I'm struggling with a weird issue on AI agent. My AI Agent works great for searching KB articles and incidents, but it crashes every time it tries to trigger the ' Transfer the support to a live SAP Expert agent' topic.The logs show the t...
Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...
Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...
I have a requirement to provide end users with two options: HR and Travel. Based on the selected option, the chat should route to a specific queue:HR → HR Agent WorkspaceTravel → CSM/FSM Configurable WorkspaceI created a VA flow with a “Select Suppor...
Hi Team,Can someone please help me with this Service Portal change? I need to make the Knowledge Base section similar to the “Create an Idea” kindly help me asap.
try { var r = new sn_ws.RESTMessageV2('Dev196285 Get Method', 'Default GET'); var response = r.execute(); var responseBody = response.getBody(); var httpStatus = response.getStatusCode(); var responseObj = JSON.parse(responseBody); ...
In the Now Assist Enhanced Chat Support, I need to change the phone number and email ID that appear in the Support and Settings section. However, I am unable to figure out exactly where this data is sourced from. Is this information configured via th...
Hi, Can someone please help me with installing mcp plugin in PDI? or how to make my PDI exposed as MCP server for connecting it from MCP gateway (like context forge)
